Title: YS Desk: Live Chat, Chatbot, Chat Widget, Helpdesk, Customer Support & Support Chat Author: YS Innovations Published: 2026 年 4 月 22 日 Last modified: 2026 年 9 月 18 日 --- 搜尋外掛 ![](https://ps.w.org/ysdesk/assets/banner-772x250.png?rev=3512709) ![](https://ps.w.org/ysdesk/assets/icon-128x128.png?rev=3512709) # YS Desk: Live Chat, Chatbot, Chat Widget, Helpdesk, Customer Support & Support Chat 由 [YS Innovations](https://profiles.wordpress.org/ysinnovations/) 開發 [下載](https://downloads.wordpress.org/plugin/ysdesk.1.0.2.zip) * [詳細資料](https://tw.wordpress.org/plugins/ysdesk/#description) * [使用者評論](https://tw.wordpress.org/plugins/ysdesk/#reviews) * [安裝方式](https://tw.wordpress.org/plugins/ysdesk/#installation) * [開發資訊](https://tw.wordpress.org/plugins/ysdesk/#developers) [技術支援](https://wordpress.org/support/plugin/ysdesk/) ## 外掛說明 YS Desk is a live chat and helpdesk plugin for WordPress. It adds a chat widget to your site so visitors can message you directly, and gives your team a shared inbox to reply from, assign conversations, and track how support is going. If you’ve been searching for a live chat plugin, a chatbot for your website, or a simple helpdesk tool that doesn’t need a developer to set up, this covers all three. Setup takes a few minutes. You install the plugin, paste in a token from your YS Desk account, and the chat widget appears on your site. No developer needed, and no code to edit. Get started for free at https://www.ysdesk.com #### Why teams use YS Desk * Faster replies to visitors, often within the first week of setup * Average customer satisfaction rating of 4.7 out of 5 across workspaces * Full visibility into who on your team is handling which conversation * Most teams are live and chatting with their first visitor in under 10 minutes #### What’s included **Shared inbox** Every conversation started through the chat widget lands in one inbox, so nobody has to dig through email or check five different tabs. **Customizable chat widget** Change the colors, position, launcher style, and welcome message so the widget matches your site instead of looking bolted on. **Visitor details** When someone starts a chat, your team can see their email, what page they’re on, their browser, and their past conversations without having to ask. **Conversation statuses** Every chat is marked as open, waiting for customer, waiting for agent, or closed, so it’s obvious what needs attention. **Team collaboration** Assign a conversation to a teammate, reassign it, or leave an internal note with an @mention. Internal notes are never visible to the customer. **Roles and permissions** Decide who can view and reply to conversations with role based permissions for agents and admins. **Analytics and reports** See conversation volume, response times, CSAT scores, and agent performance in a dashboard that updates in real time. **Live agent status** See which agents are online, how many chats they’re handling, and who’s free to take the next one. **Lightweight widget** The chat script loads asynchronously in the background, so it doesn’t slow down your page. #### New in this version **Billing and subscriptions** Free, trial, and paid plans with upgrades, downgrades, and both domestic and international payment options. Invoices, payment history, and billing emails are all handled automatically. **Workspace permissions** More detailed role based access control, permission templates you can reuse, and permission changes that apply instantly without anyone needing to log out and back in. Workspace ownership can now be transferred by email with an accept or decline flow. **Chat experience improvements** Support sessions for logged in users, live agent status updates inside conversations, messages that appear instantly before the server confirms them, file downloads from within the chat, friendlier names for anonymous visitors, and a more accurate live monitor for tracking visitors as they become customers. **Fixes and performance** Unread counts are more accurate, duplicate welcome messages on reconnect are gone, analytics numbers line up correctly, and chat rendering, real time updates, and background jobs all run faster and use less memory. **Security** Centralized permission checks, instant permission syncing across the workspace, webhook signature verification, and stronger enforcement against blocked users and spoofed events. #### Where YS Desk works well * Online stores wanting to catch customers before they abandon their cart * SaaS products answering onboarding and account questions * Healthcare practices handling patient questions securely * Financial services building trust during sign up and account setup * Logistics companies keeping customers updated without email threads * Agencies managing multiple clients from one inbox * Schools and universities answering admissions questions ### Privacy Policy This plugin does not collect or store any personal data on your WordPress site. Chat conversations and customer data are handled securely by YS Desk services. Full details are available at https://ysdesk.com/privacy-policy ### Support Website: https://ysdesk.com Support: Reach out through your YS Desk dashboard or visit https://ysdesk.com ## 螢幕擷圖 [⌊Shared inbox showing all conversations in one place⌉⌊Shared inbox showing all conversations in one place⌉[ Shared inbox showing all conversations in one place [⌊Visitor details panel with live customer information⌉⌊Visitor details panel with live customer information⌉[ Visitor details panel with live customer information [⌊Chat widget appearance settings⌉⌊Chat widget appearance settings⌉[ Chat widget appearance settings [⌊Role based permissions for team members⌉⌊Role based permissions for team members⌉[ Role based permissions for team members [⌊Assigning and collaborating on conversations⌉⌊Assigning and collaborating on conversations⌉[ Assigning and collaborating on conversations [⌊Analytics dashboard with reports⌉⌊Analytics dashboard with reports⌉[ Analytics dashboard with reports ## 安裝方式 1. Go to Plugins, then Add New in your WordPress admin 2. Search for YS Desk, or upload the plugin ZIP file 3. Click Install Now, then Activate 4. Open YS Desk Chat from the admin sidebar 5. Paste in your token from https://ysdesk.com 6. Click Save Changes and the widget will appear on your site ## 常見問題集 ### What is YS Desk? YS Desk is a live chat plugin for WordPress. It lets visitors message you directly from your site, and your team replies from a shared inbox instead of juggling email. ### Do I need to know how to code? No. You just paste your token into the settings page and the widget starts working on its own. ### Where do I find my token? Sign up at https://ysdesk.com and your token is in the workspace settings section of your dashboard. ### Will the chat widget slow down my site? No. The script loads in the background after your page has already loaded, so it doesn’t hold anything up. ### Does it work with my theme? Yes, YS Desk works with any standard WordPress theme without extra setup. ### What happens if I forget to add a token? The widget simply won’t show up until a valid token is entered. Nothing else on your site is affected. ### Can more than one person on my team use it? Yes. YS Desk is built for teams, with a shared inbox, roles and permissions, conversation assignment, @mentions, and live status for each agent. ### Does YS Desk track analytics? Yes. You get real time numbers on conversations, response times, CSAT scores, missed chats, and how each agent is performing. ### What kind of businesses use this? E-commerce stores, SaaS companies, healthcare providers, financial services, logistics companies, agencies, and schools, among others. ### Is there a free plan? Yes. You can start using YS Desk for free at https://www.ysdesk.com and no card is required. ## 使用者評論 這個外掛目前沒有任何使用者評論。 ## 參與者及開發者 以下人員參與了開源軟體〈YS Desk: Live Chat, Chatbot, Chat Widget, Helpdesk, Customer Support & Support Chat〉的開發相關工作。 參與者 * [ YS Innovations ](https://profiles.wordpress.org/ysinnovations/) [將〈YS Desk: Live Chat, Chatbot, Chat Widget, Helpdesk, Customer Support & Support Chat〉外掛本地化為台灣繁體中文版](https://translate.wordpress.org/projects/wp-plugins/ysdesk) ### 對開發相關資訊感興趣？ 任何人均可[瀏覽程式碼](https://plugins.trac.wordpress.org/browser/ysdesk/)、查看 [SVN 存放庫](https://plugins.svn.wordpress.org/ysdesk/)，或透過 [RSS](https://plugins.trac.wordpress.org/log/ysdesk/?limit=100&mode=stop_on_copy&format=rss) 訂閱[開發記錄](https://plugins.trac.wordpress.org/log/ysdesk/)。 ## 變更記錄 #### 1.0.2 * Added billing and subscriptions with free, trial, and paid plans, upgrades and downgrades, and support for domestic and international payment methods * Added a fuller billing dashboard with invoices, payment history, and automated billing emails * Added more detailed role based permissions with reusable templates and instant syncing across the workspace * Added the ability to transfer workspace ownership by email * Added support sessions for logged in users and live agent status inside conversations * Added instant message display before the server confirms delivery * Added file downloads from within chat conversations * Added friendlier auto generated names for anonymous visitors * Improved accuracy of the live monitor when visitors become customers * Fixed unread count inconsistencies and duplicate welcome messages on reconnect * Fixed analytics inaccuracies in visitor counts and conversation metrics * Improved chat rendering speed, real time updates, and background job reliability * Strengthened security with centralized permission checks and webhook signature verification #### 1.0.1 * Added live location mapping so agents can see visitor locations on a map * Improved multi tab session syncing for more accurate presence tracking * Added glassmorphism and neumorphic widget theme options * Added more control over widget positioning * Improved file upload reliability on slow connections * Fixed race conditions affecting message delivery and file sharing #### 1.0.0 * Initial release ## 中繼資料 * 版本 **1.0.2** * 最後更新 **6 天前** * 啟用安裝數 **少於 10 次** * WordPress 版本需求 ** 5.3 或更新版本 ** * 已測試相容的 WordPress 版本 **7.0.6** * PHP 版本需求 ** 7.4 或更新版本 ** * 語言 * [English (US)](https://wordpress.org/plugins/ysdesk/) * 標籤: * [chat widget](https://tw.wordpress.org/plugins/tags/chat-widget/)[chatbot](https://tw.wordpress.org/plugins/tags/chatbot/) [helpdesk](https://tw.wordpress.org/plugins/tags/helpdesk/)[live chat](https://tw.wordpress.org/plugins/tags/live-chat/) [support chat](https://tw.wordpress.org/plugins/tags/support-chat/) * [進階檢視](https://tw.wordpress.org/plugins/ysdesk/advanced/) ## 評分 這個項目尚無任何評論記錄。 [撰寫評分](https://wordpress.org/support/plugin/ysdesk/reviews/#new-post) [查看全部使用者評論](https://wordpress.org/support/plugin/ysdesk/reviews/) ## 參與者 * [ YS Innovations ](https://profiles.wordpress.org/ysinnovations/) ## 技術支援 使用者可在技術支援論壇提出意見反應或使用問題。 [檢視技術支援論壇](https://wordpress.org/support/plugin/ysdesk/)