WP Support Plus Responsive Ticket System

描述

This plugin adds to WordPress the features of a complete ticket system with 100% responsive and 100% Ajax functionality. This allows users to submit tickets to report problems or get support on whatever you want. Users can set the status, priority and category of each ticket.

Features :

  • Unlimited ticket submission through the admin
  • Unlimited ticket submission through the frontend
  • Unlimited ticket submission on behalf of users
  • Guest ticket submission (if enabled) with inbuilt anti-spam protection
  • Priority, Status, Category selection for each ticket (Customizable)
  • Multiple file attachment for ticket
  • Unlimited Support Agent user roll for ticket reply
  • Supervisor user roll for Ticket & Agent Management
  • Assign tickets to agents
  • Agent based ticket statistics
  • 100% Responsive Design works with any theme
  • 100% Ajax based functionality works 200% faster
  • Ajax based ticket filter
  • Responsive Support Button
  • Smooth integration with all WordPress themes
  • HTML editing of tickets
  • Custom fields for ticket form
  • Restrict front-end ticket to specific user role (helpful for woocommerce customers)
  • Public/Private tickets for logged-in users
  • FAQ functionality
  • Custom CSS if need to adjust some style
  • Add Note for Support staff to keep private notes among support team (hidden for customer)
  • Canned Reply for agents to answer frequent questions reply.
  • Email templates to edit email contents

Add-ons

  • Email Piping of tickets
  • Woocommerce integration
  • Easy Digital Downloads integration
  • CSV export of tickets
  • Company or Usergroups
  • Timer (calculate time spent for ticket)
  • Google Calender Event
  • Advanced Canned reply
  • https://www.wpsupportplus.com/

Examples areas of use :

  • technical support system
  • trouble ticket system
  • customer relationship management (CRM) system
  • software release lifecycle management
  • service request system
  • company, hotel or real estate service desk
  • helpdesk system
  • contact form with database tracking
  • collaborative content site with frontend post submission
  • appointment request system
  • easy ticket management for large orgnization

畫面截圖

  • screenshot-5.jpg
  • screenshot-1.jpg
  • screenshot-2.jpg
  • screenshot-3.jpg
  • screenshot-4.jpg

Installation

This plugin is almost plug and play! Just activate it and then go to WP Support Plus menu. You will learn automatically.
You can also get some basic documentation on this link

常見問題

Installation Instructions

This plugin is almost plug and play! Just activate it and then go to WP Support Plus menu. You will learn automatically.
You can also get some basic documentation on this link

Reviews

Decent

We’ve been using this plugin for a week or two in our dev website with a view of using it as our primary helpdesk, we purchased all the plugins and i’m disappointed with support and some of the plugins, don’t seem to do what they should. The pipe was a complete pain and no real support given.

The plugin it’s self is decent and it could have so much more out of the box.

Hopefully, it will improove

Great Product

I am a die hard osTicket fan, but the biggest problem with it is that is integrates poorly with WordPress. I tried all the plugins available, but none of them worked for me. Then I discovered WP Support Plus! What a great add on and it is FREE too! To show my appreciation, I bought the E Mail Pipe add on which is expensive at $50, but one can reason that part of the money goes for the upkeep of WP Support Plus which is fair!

I am giving you four starts for only one reason. The docs on your website needs some serious work. The pictures does not show and it is very basic. I would have liked to see more information, especially on how to change the colour scheme which is not covered at all. Besides that, I can highly recommend this add on! A MUST HAVE if you are serious about client support in your company!

Excellent!

I’ve used WPSP for many clients. They are perfect for SMB, and add-ons (if needed) are very reasonably priced.

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貢獻者與開發者

“WP Support Plus Responsive Ticket System” is open source software. The following people have contributed to this plugin.

貢獻者

“WP Support Plus Responsive Ticket System” has been translated into 3 locales. Thank you to the translators for their contributions.

Translate “WP Support Plus Responsive Ticket System” into your language.

Interested in development?

Browse the code, check out the SVN repository, or subscribe to the development log by RSS.

Changelog

V 8.0.7

  • Tweak : Setting to disable edit ticket information for agents
  • Tweak : Change User list increased t0 20 results for search on create ticket on behalf of another user in backend
  • Tweak : System Information file download for us to attach in ticket for better support
  • Fix : jQuery UI loading issue
  • Fix : Statistic and assigned to filter wrong results
  • Fix : Status change to default if user reply ticket
  • Fix : Filters not available for hidden ticket status for front-tend
  • Fix : Charset added to table creation query
  • Fix : Repeating headers in Non-Accordion view

V 8.0.6

  • Fix: Avatars not working on front-end if email is disabled for thread in front-end display settings.
  • Fix: Priority issue for email piping created tickets fixed.

V 8.0.5

  • Fix: Canned reply not working on multisite blogs
  • Fix: Extra HTML append to .txt files for attachments
  • Fix: Documentation link changed

V 8.0.4

  • Fix: Urgent fix for Email Piping Add-on

V 8.0.3

  • Tweak: WPML Support for Email Templates
  • Tweak: Setting to hide multiple statuses from frontend
  • Tweak: Dashboard Tab added for [wp_support_plus] shortcode showing stats for logged in user and for future use applications
  • Fix: Translation improved
  • Fix: Can’t Edit Links while editing reply in backend
  • Fix: Captcha checkbox disappear for some theme like Divi
  • Fix: Incorrect spelling for email template
  • Small bug fixes

V 8.0.2

  • Fix: Canned reply urgent bug fix
  • Fix: Ticket list not showing on some servers. MySQL table index repair for WP Support Plus

V 8.0.1

  • Tweak: Deleting tickets functionality improved. Now tickets are not actually deleted but will be in deleted status for restore.
  • Tweak: Canned reply insert text at cursor position instead at the end.
  • Tweak: Edit thread improved
  • Small bug fixes

V 8.0.0

  • Pro version migration to add-on structure (applicable to all our customers using old pro version method)
  • Fix: Auto update add-ons issue fixed

V 7.1.5

  • Tweak: inbuilt nocaptcha added
  • Tweak: ticket link functionality improved. Now you can get ticket link from site anytime if you have ticket ID and correct email address.
  • Fix: Ticket create improved and fixed few bugs
  • Fix: Ticket reply improved and fixed few bugs
  • Fix: Few Urgent Security bug fixes
  • Google noCaptcha removed as inbuild anti spam functionality added like google noCaptcha
  • Facebook login removed due to conflict with some social login plugins. You can use any free social login login plugin, that will recongnizable by Support Plus.

V 7.1.4

  • Fix: Guest tickets not creating for some installation

V 7.1.3

  • Tweak: Upload progress bar color picker setting in advanced setings
  • Tweak: Setting to try opening attachment in browser first (not default, available in advanced setting)
  • Tweak: Delete thread option for admin only in backend view
  • Tweak: Change raised by log
  • Tweak: Icon indicating attachment available in thread
  • Fix: Email notification issues fixed
  • Fix: Filter on front-end not being remembered
  • Fix: Attachment download issue on some installation because site url is different, used home_url() instead site_url()
  • Fix: Edit custom fields having unrelated fields showing to edit
  • Fix: Custom Filter Front End not showing buttons for some conditions

V 7.1.2

  • Tweak: Multiple file uploads allowed in attachment
  • Tweak: Ajax upload with progress bar for attachment
  • Tweak: Show full subject in title on ticket list when hour cursor on it
  • Fix : Attachment not working if file name has underscore
  • Fix : Attachment download file name prefix added
  • Fix : Custom status do not show selected in reply ticket form if it is having capital second word
  • Fix : Scroll going top everytime for ticket event
  • Fix : Wrong result for assigned to filter, e.g. if search for assigned agent of user id 2 also return results for user id 22
  • Fix : Update time not visible in ticket thread

V 7.1.1

  • Tweak: Variable custom fields feature (custom fields only visible to support staff for ticket)
  • Tweak: Change Raised By made available to front end
  • Tweak: Edit Custom Fields made available to front-end
  • Tweak: Edit Custom Fields available to agents as well
  • Tweak: Ticket log added actions change status, priority, category
  • Tweak: Ticket filter created by to front end
  • Fix: Raised By showing to customer ticket list
  • Fix: Ticket URL made HTML Link, it was just text and could not loaded as link in few browsers
  • Fix: Change Raised By bug fix for guest user
  • Fix: Front end display fix for status change

V 7.1.0

  • Tweak: Ticket assign history shown in open ticket.
  • Fix: Security fix for other agent or user can hack to other tickets if they know ticket number
  • Fix: Showing custom fields assigned to other category in open ticket. This fix will be applicable for new tickets after update.
  • Fix: Custom Field with digit options not go through default filter.
  • Fix: Custom Field with digit options not filter for correct values. This fix will be applicable for new tickets after update.

V 7.0.9

  • Tweak: Translation Fix, available to translate in translate.wordpress.org
  • Tweak: Front End display settings to choose action button colors, custom labels, hide or show actions etc.
  • Tweak: Setting to automatic redirect guest user when ticket submitted in advanced setting
  • Tweak: Setting to stay in open ticket after taken any action (need to activate from advanced settings)
  • Tweak: Raised By to front end ticket list (need to activate from ticket list settings)
  • Tweak: Ignore email address setting in email notification, these will be ignored while sending any emails
  • Fix: redeclare Encrypt() error
  • Fix: Disable datepicker if no date custom field in create ticket form
  • Fix: Guest thank you page link issue
  • Fix: attachment for ticket not send with Assign agent email notification
  • Fix: Disable link reply when current ticket status set to hide for front end via advanced settings
  • Fix: Disable signature in private note thread
  • Fix: Hide more actions if there is no action available in it for front end
  • Fix: Notices & warnings in debugging
  • Fix: Increase custom field label character limit to varchar(200)
  • Fix: Skype Call & Chat in new pop-up

V 7.0.8

  • Canned Reply button visibility fixed for backend
  • Email Template agent created added to know who created ticket on behalf of customer
  • Subject default value if disabled made editable
  • Setting to register guest user in general settings
  • Add-ons introduced (no more pro version)

V 7.0.7

  • Leave warning if try to leave page while typing description
  • IMAP pipe empty message bug fix (pro only)
  • Front end filter not saving bug fix
  • Divi theme conflict on statistics page fixed
  • Assign agent email always sending to administrator even disabled fixed
  • Some Spelling mistakes fixed
  • Spell-check for CKEditor enabled
  • Added ticket created time templete for email templates

V 7.0.6

  • Urgent bug fixes

V 7.0.5

  • Added Date custom field with datepicker
  • Added Conditional Custom Fields feature by Category selection
  • Added setting to choose default tab in wp_support_plus shortcode in Advanced Settings
  • Added canned reply for backend create ticket
  • Attachment of any file type except php, exe files allowed for ticket
  • Close Ticket button available, need to activate from general settings
  • IMAP bug fix for echoing blank message
  • change user in backend create ticket form made mobile compatible
  • Some bug fixes

V 7.0.4

  • Few urgent bug fix: 404 error after create ticket, default characterset for cpanel email piping

V 7.0.3

  • Ticket id can set sequential(default) or random for create new ticket, setting given under advanced settings
  • Support Button, Support Panel image change setting given in advanced settings
  • Enable or Disable Subject from create ticket form, setting given under Re-Order Fields
  • All Drop down first option made blank in create new ticket form in order to force customer to choose if field is required
  • Clone Ticket feature added
  • First FAQ category made editable
  • Canned Reply pagination added
  • Ticket ID prefix setting given in advanced settings
  • Bulk ticket action bug fix
  • Few CSS changes

V 7.0.2

  • IMAP manual cron removed and used default WP Cron
  • Export ticket to CSV
  • Customizable Email templates for Change Status, Assign Agent and Delete Ticket as like Create Ticket and Reply Ticket
  • Ticket URL with encryption used for ticket id, this will allow login or guest user to see his ticket or can reply ticket without need to login
  • Allowed MS Office documents file attachments via email piping (Word, Excel, Power Point)
  • Setting to enable or disable CKEditor for description on front-end
  • Setting to Support Plus admin bar link optional
  • Setting to make welcome & logout optional for front-end
  • Few Bug Fixes

V 7.0.1

  • Logout link for logged in users for front-end
  • Some important bug fixes

V 7.0.0

  • IMAP Support for email piping
  • Agents can share canned reply with each other
  • Canned reply enabled for front-end for Agents
  • Remember filter for front-end user
  • Support Plus Menu text in back-end made editable
  • Setting added to to hide selected status tickets in ‘All’ filter for back-end
  • Admin or allowed role can change ‘Raised By’ from back-end of a ticket
  • Some bug fixes

V 6.1.9

  • Two new shortcodes introduced [wp_support_plus_all_tickets] and [wp_support_plus_create_ticket] for ticket list and create ticket form respectively
  • Canned reply feature added for backend
  • Setting for Reply form position(top/bottom) added
  • Setting for Accordion view enable/disable added
  • Setting for hide selected status ticket from front end added (e.g. hide closed tickets from front-end)
  • CKEditor update version 4.5.4
  • Facebook login bug fix
  • Create ticket success email bug fix
  • Setting given to login module to replace by default WP login link
  • Shortcode page builder compatibility given (See in plugin advanced settings)
  • Some translation issues fixed

V 6.1.8

  • User avatar support (buddypress profile picture etc.)
  • Few bug fixes

V 6.1.7

  • Custom Priority small bug fixed

V 6.1.6

  • Added ability to rename custom and default status
  • Added ability to rename custom and default priority
  • Added Add Note facility for front-end
  • Bug fixed: custom status and Custom priority not adding

V 6.1.5

  • Added Settings to replace word “Ticket”
  • Added Settings to replace default form labels (e.g. Subject, Description, etc.)
  • Add note made private to support staff (hidden from customer view)
  • Added support for HTML reply in email piping
  • Few Bug fixes

V 6.1.4

  • Add create time, update time table list field with date and time to show using custom format
  • Status and Priority re-ordering settings
  • Add link to WP Support Plus to WordPress Admin Bar
  • Allow additional recipients to ticket replies (CC and BCC)
  • Create a new ticket from an existing thread
  • Add a note without notification to a ticket
  • Change ticket status without notification
  • Add accordion to threads
  • Improved registered user search
  • Create ticket without notification from back-end on behalf of user or guest
  • Search by Registered user name not work in backend bug fix
  • Filter with priority not working in back-end bug fix
  • Single or doble quote in Custom CSS textarea problem bug fix
  • Email Template editor bug fixed for links and images
  • multiple default statuses showing bug fixed
  • issues with default status and priority text translations fixed

V 6.1.3

  • ability to enable, disable, change order of create ticket form except name, email, subject and discription
  • ability to enable, disable, change order of ticket listing table for front-end
  • ability to enable, disable, change order of ticket listing table for back-end
  • ability to enable, disable ticket filter for front-end including filter for custom fields
  • ability to create custom priority
  • ability to set color for default status as well as custom status
  • ability to set color for default priority as well as custom priority
  • ability to sort ticket listing table on back-end on table header click
  • added “All Active” in Status Filter that will get all tickets except closed status
  • ability to set default ‘reply to’ email address for case where reply email must send to email other than send
  • added thread date time along with ‘time ago’ for each thread
  • email piping nl2br bug fixed
  • automatically set mailPipe.php permissions on install or update
  • disable front end new ticket submission for case if anyone want to create new ticket only via email piping and later he can see his ticket after login or register with same email
  • handle email attachments for email piping (supported file type-jpg, png, gif, zip, pdf)
  • added Email Templates with ability to choose applicable users for sending email for ‘create new ticket’ and ‘reply ticket’
  • added ability to choose users for sending email for ‘change status’, ‘assign agent’, ‘delete ticket’
  • added ability to set subject character length in ticket listing table for both front-end and back-end
  • bug fixed- Search by Registered user name not work in backend
  • bug fixed- Statistics page not showing custom statuses
  • bug fixed- Bulk delete for agent not working if given athority to delete ticket

V 6.1.2

  • Required fields bug fixed introduced in 6.1.1
  • Some spell correction

V 6.1.1

  • Added 3 more custom field type- Checkbox, Radio Button, Textarea
  • Hide other plugin update bug fix for automatic update
  • PEAR.php file included for email piping and no plain/text body found for email piping bug fixed
  • Anti Spam technique for login
  • Polish translation by Slawek Gdak(http://www.blog.gdaq.pl)

V 6.0

  • Automatic Update in dashboard for pro version
  • Login area for non logged-in user in place of login link
  • Registration link for guest to create new account if allowed by WordPress installation
  • New filter for back-end Support Plus having ability to remember filter for individual user until he reset/change
  • New filter for back-end can also filter tickets by custom fields
  • If guest create account(sign-up), he can see his old tickets he created as guest using same email address
  • Email piping made even better
  • Email piping multisite compatibility added (can use 1 blog for piping)
  • Bulk Change Status, Category, Priority of ticket from back-end
  • Bulk Assign ticket to Agents from back-end
  • Bulk Delete tickets from back-end
  • Changed HTML editor
  • Agent Signature made HTML friendly (used editor)
  • Traditional Chinese translation by Tiffany Lee
  • Few bug fixes

V 5.5

  • Added Google No CAPTCHA reCAPTCHA for guest tickets
  • FAQ shown to guest fixed
  • Given setting to automatically change ticket status to status selected (gives more clearity to reply remaining tickets)
  • Single ticket/category can be assigned to multiple agents
  • Many bug fixes

V 5.4

  • Admin can allow guest ticket file attachment
  • Custom Status (addition to open, pending and closed)
  • Custom message for guest after submitting ticket
  • Many bug fixes
  • Russian translation by Vladimir Kudashev

V 5.3

  • Agent can support from front-end
  • Administrator can set whether or not agent can assign ticket to other.
  • Administrator can set whether or not agent can delete ticket.
  • Custom field bug fix.
  • Administrator/supervisor can edit ticket fields of any ticket
  • Create ticket mail sent to creator.
  • Ability to create ticket for non-regitered user from back-end
  • Ability to add custom css

V 5.2

  • Ability to add public/private ticket
  • Added Drop-down custom field
  • Added FAQ functionality
  • Ability to hide login link for guest user on front-end
  • Jquery trigger bug fix
  • chdir bug fix for email piping
  • Divi Tamplete compatibility bug fix
  • Brazilian Translation by Daniel Silveira
  • Persian Translation by Behrooz Sedqi (www.apktops.ir)
  • Arabic Translation by Arab façade
  • German Translation by Michael L. Jaegers
  • Romania translation by Mihai

V 5.1

  • Added new ID based and created by search filters to backend ticket list
  • Added filters for front end tickets
  • Added an option for making custom fields optional/required
  • Pre-assign Agent to category
  • Bug fix for email piping
  • Bug fix for back-end filter
  • Swedish translation by rickeclaesson

V 5.0

  • Email piping feature added
  • Hide Assigned task to an Agent from other agent
  • Restrict front-end ticket to specific user role by giving setting to administrator to choose them
  • Delete all attached files to ticket from server if we delete ticket in order to save server space
  • Email Notifications for multiple administrator and agents email notifications as per the ticket assigned.
  • Setting to select default category for new tickets
  • Traslation text update

V 4.4

  • Custom Field Settings added
  • Traslation text update
  • Translation Serbian by Cherry

V 4.3

  • Role Management Settings added
  • Now add agent/supervisor capability to your existing user roles
  • Translation Portuguese by creativeangels

V 4.2

  • Multiple Vulnerabilities fix added
  • SQL Injection security
  • Full Path desclosure security
  • Directory traversal security
  • Brocken authentication security
  • Removed downloadAttachment.php file for security reasons

V 4.1

  • Javascript Injection security bug fix
  • Shift front-end styles to header
  • Change front-end width for 100% of the page
  • In Plugin Support added
  • website changed to http://pradeepmakone.com/wpsupportplus/ for security reasons.

V 4.0

  • ticket submission on behalf of users added
  • attachment sent with email added
  • shortcode bug fixed
  • turn off slider only settings added
  • removed third party images and keep in plugin folder
  • link in mail changed to support page instead of site url

V 3.9

  • Guest Ticket Form added
  • Custom Sliding Panel Menu feature added
  • Bug fixes

V 3.7

  • HTML Editing of tickets
  • Hide “OR” login via facebook if not app details present
  • Translation Dutch by Ben
  • Translation French by X-Raym
  • Translation Spanish by 3ways

V 3.6

  • plugin is now translation ready.

V 3.5

  • Skype Click to Chat added
  • Skype Click to Call added
  • Fix for secure gravtar images

V 3.4

  • fix fancybox width and height for skype call and chat

V 3.3

  • minor bug fixes

V 3.2

  • Skype chat
  • Skype call

  • Display phone number

V 3.1

  • Facebook login for guest user to submit ticket

V 2.3

  • Minor bug fix

V 2.2

  • Bug fix: Quotes in mail Every apostrophe ‘ is replace by \’ in ticket title in mails and ticket list (but not ticket itself)

V 2.1

  • Added setting of set email from and from name in support for Jason
  • This setting is available for our free and paid both versions

V 2.0

  • supervisor user roll added
  • ticket can be assigned to agent by supervisor or admin
  • assign to filter added
  • agent can filter ticket assigned to him
  • ticket assignment mail notification
  • statistics menu for management overview
  • minor bug fixes

V 1.0

  • Initial release.