Title: WM Support Assistant
Author: Witte Marketing
Published: <strong>2026 年 9 月 2 日</strong>
Last modified: 2026 年 9 月 10 日

---

搜尋外掛

![](https://ps.w.org/wm-support-assistant/assets/banner-772x250.jpg?rev=3678172)

![](https://ps.w.org/wm-support-assistant/assets/icon-256x256.jpg?rev=3678138)

# WM Support Assistant

 由 [Witte Marketing](https://profiles.wordpress.org/wittemarketing/) 開發

[下載](https://downloads.wordpress.org/plugin/wm-support-assistant.1.0.3.zip)

 * [詳細資料](https://tw.wordpress.org/plugins/wm-support-assistant/#description)
 * [使用者評論](https://tw.wordpress.org/plugins/wm-support-assistant/#reviews)
 *  [安裝方式](https://tw.wordpress.org/plugins/wm-support-assistant/#installation)
 * [開發資訊](https://tw.wordpress.org/plugins/wm-support-assistant/#developers)

 [技術支援](https://wordpress.org/support/plugin/wm-support-assistant/)

## 外掛說明

WM Support Assistant adds a searchable FAQ knowledge base and self-service support
system to WordPress.

Create structured frequently asked questions, help visitors find relevant answers
and provide an integrated contact form when no suitable answer is available. Use
the floating Support Assistant across your website or publish the same FAQ content
as a standalone help center using a shortcode.

#### Important: This is not an AI chatbot

**WM Support Assistant is not a generative AI chatbot and does not generate answers
automatically.**

Visitors search the FAQ content you define in WordPress, and the plugin displays
matching answers from your own knowledge base. This keeps your support content predictable
and under your control.

No external chatbot or hosted support platform is required for the core FAQ functionality.
Your FAQs, settings and support content remain under your control within WordPress.

#### Searchable FAQ Knowledge Base

Create and organize FAQs directly in WordPress using dedicated categories and tags.
Additional search keywords and synonyms can be assigned to individual FAQs to improve
the quality of search results.

The weighted search system can consider titles, content, categories, tags and additional
keywords when determining relevant answers.

This gives you a predictable support experience based on content you have created
and approved yourself.

#### Floating Support Assistant

The responsive Support Assistant can be displayed across your website and allows
visitors to search your knowledge base without leaving the current page.

Selected FAQs can also be marked as instant answers and displayed directly when 
the Support Assistant is opened.

Features include:

 * Weighted FAQ search
 * Instant answers
 * Related questions
 * Progressive “Show more” loading
 * Helpful / not helpful feedback
 * Integrated contact form fallback
 * Responsive visibility settings
 * Configurable colors and dimensions
 * Editable frontend texts and labels

#### Standalone FAQ and Help Center

Use the following shortcode to create a dedicated FAQ or help-center page:

    ```
    [wmsa_support_assistant]
    ```

The standalone view can include:

 * FAQ search
 * Category filters
 * FAQ counts
 * Accordion answers
 * Optional helpful / not helpful voting

The same FAQ content can therefore be used both inside the floating Support Assistant
and on a dedicated support or help-center page.

#### Contact Form Fallback

If visitors cannot find a suitable answer, they can use the integrated contact form
instead of leaving the support flow.

Messages are sent using the standard WordPress `wp_mail()` function. The form also
includes built-in measures to reduce automated spam submissions.

#### FAQ Management

Frequently used support content can be managed directly from the WordPress administration
area.

Included management features:

 * FAQ categories and tags
 * Search keywords and synonyms
 * Instant-answer selection
 * FAQ duplication
 * JSON import and export
 * Import and export of plugin settings

#### Usage and Liability Notices

Optional informational notices can be displayed below the Support Assistant search
and on the standalone FAQ page.

Links can be placed directly inside the notice text using the `[link]...[/link]`
placeholder. Font size and text color can also be configured.

The plugin additionally includes a generator for creating a draft sample page for
operator-specific usage or liability information. Generated sample texts are intended
as a starting point only and include reminders that legal content should be reviewed
and adapted by the website operator where necessary.

#### Privacy and External Services

WM Support Assistant does not require a generative AI service, external chatbot 
or hosted support platform for its core FAQ and search functionality.

FAQ content and plugin settings are managed within your WordPress installation.

#### Documentation

Detailed setup and usage information is available in the official documentation:

[Documentation](https://wm-plugins.de/dokumentation/?doc_product=wm-support-assistant)

#### WM Support Assistant PRO

The free version of WM Support Assistant can be used independently. An optional 
PRO add-on is available for advanced support workflows, including contextual FAQ
rules, support analytics, stored support requests, content monitoring, proactive
help and additional customization options.

[View all PRO features](https://wm-plugins.de/plugins/support-assistant/)

### Shortcodes

    ```
    [wmsa_support_assistant]
    ```

Displays the standalone FAQ and help-center view.

## 安裝方式

 1. Upload the plugin ZIP via Plugins > Add New > Upload Plugin, or install it through
    the WordPress Plugin Directory.
 2. Activate WM Support Assistant.
 3. Add your FAQs under WM Support Assistant.
 4. Organize FAQs using categories, tags, keywords and synonyms as needed.
 5. Mark selected FAQs as instant answers if desired.
 6. Configure the floating Support Assistant under WM Support Assistant > Settings.
 7. Add `[wmsa_support_assistant]` to a page if you want a standalone FAQ or help center.

## 常見問題集

### Is WM Support Assistant an AI chatbot?

No. WM Support Assistant is not a generative AI chatbot and does not automatically
create or invent answers.

The plugin searches the FAQ content you create in WordPress and displays matching
entries from your own knowledge base. This keeps the support content predictable
and under your control.

### Does WM Support Assistant require an external chatbot service?

No. The core FAQ, search and Support Assistant functionality works without a hosted
chatbot or external support platform.

### Where do the answers come from?

Answers come from the FAQs you create and manage in WordPress. You can organize 
them with categories and tags and add additional keywords or synonyms to improve
search results.

### How does the FAQ search work?

WM Support Assistant uses a weighted search system that can consider FAQ titles,
content, categories, tags and additional search keywords when determining relevant
results.

### Can I show frequently used answers immediately?

Yes. Individual FAQs can be marked as instant answers and displayed directly when
the floating Support Assistant is opened.

### What happens if a visitor cannot find an answer?

Visitors can use the integrated contact form as a fallback. Messages are sent using
the standard WordPress `wp_mail()` function.

### Can I create a separate FAQ or help-center page?

Yes. Add the following shortcode to any page:

    ```
    [wmsa_support_assistant]
    ```

The standalone view can include search, category filters, FAQ counts, accordion 
answers and optional feedback voting.

### Can I use the same FAQs in the floating assistant and on a help-center page?

Yes. Both views use the same FAQ content managed in WordPress, so you do not need
to maintain two separate knowledge bases.

### Can I customize the appearance and texts?

Yes. The plugin includes settings for colors, dimensions, responsive visibility 
and editable frontend texts and labels.

### Can I import or export my FAQs and settings?

Yes. WM Support Assistant includes JSON import and export for FAQ content as well
as import and export options for plugin settings.

## 使用者評論

這個外掛目前沒有任何使用者評論。

## 參與者及開發者

以下人員參與了開源軟體〈WM Support Assistant〉的開發相關工作。

參與者

 *   [ Witte Marketing ](https://profiles.wordpress.org/wittemarketing/)

〈WM Support Assistant〉外掛目前已有 1 個本地化語言版本。 感謝[全部譯者](https://translate.wordpress.org/projects/wp-plugins/wm-support-assistant/contributors)
為這個外掛做出的貢獻。

[將〈WM Support Assistant〉外掛本地化為台灣繁體中文版](https://translate.wordpress.org/projects/wp-plugins/wm-support-assistant)

### 對開發相關資訊感興趣？

任何人均可[瀏覽程式碼](https://plugins.trac.wordpress.org/browser/wm-support-assistant/)、
查看 [SVN 存放庫](https://plugins.svn.wordpress.org/wm-support-assistant/)，或透過
[RSS](https://plugins.trac.wordpress.org/log/wm-support-assistant/?limit=100&mode=stop_on_copy&format=rss)
訂閱[開發記錄](https://plugins.trac.wordpress.org/log/wm-support-assistant/)。

## 變更記錄

#### 1.0.3

 * Improved FAQ result card layout compatibility with themes that apply global layout
   styles.

#### 1.0.2

 * Added discreet PRO information banners to selected administration screens.
 * Added links to the WM Support Assistant documentation and the optional PRO feature
   overview.

#### 1.0.1

 * Improved the default FAQ fallback so all published FAQs can be loaded when no
   specific FAQ selection is configured.

#### 1.0.0

 * First official release of WM Support Assistant.
 * Added searchable FAQs with categories, tags, keywords and synonyms.
 * Added floating Support Assistant with instant answers, related questions and 
   progressive result loading.
 * Added helpful / not helpful feedback.
 * Added integrated contact form fallback.
 * Added standalone FAQ and help-center shortcode with search, filters and accordion
   answers.
 * Added configurable frontend design, responsive visibility and editable texts.
 * Added FAQ duplication plus JSON import and export for FAQs and plugin settings.
 * Added optional usage/liability notices with inline `[link]...[/link]` placement
   and typography controls.
 * Added draft sample-page generator for operator-specific usage or liability information.
 * Added System area with support report and import/export tools.

## 中繼資料

 *  版本 **1.0.3**
 *  最後更新 **1 週前**
 *  啟用安裝數 **少於 10 次**
 *  WordPress 版本需求 ** 6.0 或更新版本 **
 *  已測試相容的 WordPress 版本 **7.1.1**
 *  PHP 版本需求 ** 7.4 或更新版本 **
 *  語言
 * [English (US)](https://wordpress.org/plugins/wm-support-assistant/) 及 [German](https://de.wordpress.org/plugins/wm-support-assistant/).
 *  [將這個外掛本地化為你的母語版本](https://translate.wordpress.org/projects/wp-plugins/wm-support-assistant)
 * 標籤:
 * [contact form](https://tw.wordpress.org/plugins/tags/contact-form/)[faq](https://tw.wordpress.org/plugins/tags/faq/)
   [help center](https://tw.wordpress.org/plugins/tags/help-center/)[knowledge base](https://tw.wordpress.org/plugins/tags/knowledge-base/)
   [support](https://tw.wordpress.org/plugins/tags/support/)
 *  [進階檢視](https://tw.wordpress.org/plugins/wm-support-assistant/advanced/)

## 評分

這個項目尚無任何評論記錄。

[撰寫評分](https://wordpress.org/support/plugin/wm-support-assistant/reviews/#new-post)

[查看全部使用者評論](https://wordpress.org/support/plugin/wm-support-assistant/reviews/)

## 參與者

 *   [ Witte Marketing ](https://profiles.wordpress.org/wittemarketing/)

## 技術支援

使用者可在技術支援論壇提出意見反應或使用問題。

 [檢視技術支援論壇](https://wordpress.org/support/plugin/wm-support-assistant/)