Title: Website Guy Order Messaging for WooCommerce
Author: gwame
Published: <strong>2026 年 6 月 27 日</strong>
Last modified: 2026 年 6 月 27 日

---

搜尋外掛

![](https://s.w.org/plugins/geopattern-icon/websiteguy-order-messaging.svg)

# Website Guy Order Messaging for WooCommerce

 由 [gwame](https://profiles.wordpress.org/gwame/) 開發

[下載](https://downloads.wordpress.org/plugin/websiteguy-order-messaging.0.2.1.zip)

 * [詳細資料](https://tw.wordpress.org/plugins/websiteguy-order-messaging/#description)
 * [使用者評論](https://tw.wordpress.org/plugins/websiteguy-order-messaging/#reviews)
 *  [安裝方式](https://tw.wordpress.org/plugins/websiteguy-order-messaging/#installation)
 * [開發資訊](https://tw.wordpress.org/plugins/websiteguy-order-messaging/#developers)

 [技術支援](https://wordpress.org/support/plugin/websiteguy-order-messaging/)

## 外掛說明

Order Messaging for WooCommerce by Website Guy gives your customers a simple way
to contact you about a specific order, while keeping every conversation organised
inside WooCommerce.

Customers can start a conversation directly from **My Account  Orders**, while staff
reply from the WooCommerce order screen. Every message stays attached to the order,
making it easy to track delivery questions, order changes and post-purchase support.

Instead of juggling emails, support tickets and phone calls, all communication remains
linked to the order it relates to. Notification emails simply alert customers that
there’s a new message and direct them back to their account to continue the conversation,
ensuring everything stays organised in one place.

This plugin is ideal for stores that want a lightweight alternative to a full helpdesk
for order-related customer support. It solves a common problem without introducing
another platform for your staff or customers to learn.

Built from real-world experience managing a busy retail and ecommerce operation,
this plugin focuses on solving genuine day-to-day pain points with a clean, familiar
WooCommerce experience.

### Why you’ll love it

 * Keep every customer conversation attached to the correct WooCommerce order.
 * Reduce support emails and avoid losing important information across inboxes.
 * Give customers an easy way to request help directly from their order history.
 * Let staff reply without leaving the WooCommerce order screen.
 * No separate helpdesk or complicated ticketing platform required.
 * Lightweight, familiar and easy to configure in just a few minutes.

### Features

 * Add a “Message” button to eligible customer orders.
 * Order-specific conversation threads for logged-in customers.
 * Reply directly from the WooCommerce order edit screen.
 * Automatic email notifications for customers and staff.
 * Configurable notification sender name and email address.
 * Optional support links in WooCommerce customer emails.
 * Optional support links on WP Overnight PDF invoices.
 * Settings page for notification, email and support link options.
 * Uses WooCommerce customer-visible order notes for maximum compatibility.
 * Lightweight and easy to configure.

### Usage

**Customers**

 1. Log in and open **My Account  Orders**.
 2. Click **Message** beside an order.
 3. View previous messages and send new ones.

**Staff**

 1. Go to **WooCommerce  Orders**.
 2. Open the relevant order.
 3. Reply using the **Order Messaging** panel.

**Optional support links**

 1. Go to **WooCommerce  Order Messaging**.
 2. Enable or disable support links in customer emails and PDF invoices.
 3. Customise the support heading and link text if required.

## 安裝方式

 1. Upload the plugin ZIP via **Plugins  Add New  Upload Plugin**, or copy the plugin
    folder into `/wp-content/plugins/`.
 2. Activate the plugin.
 3. Go to **WooCommerce  Order Messaging** to configure your settings.
 4. If the customer messaging page does not open correctly, visit **Settings  Permalinks**
    and click **Save Changes** once.

Messaging will automatically become available for eligible logged-in customer orders.

## 常見問題集

### Does this work for guest orders?

No. This version is designed for logged-in customers using the WooCommerce My Account
area.

### Does it replace WooCommerce order notes?

No. Messages are stored using WooCommerce customer-visible order notes, providing
excellent compatibility while presenting them in a cleaner conversation interface.

### Can staff reply from the order screen?

Yes. A dedicated Order Messaging panel is added to the WooCommerce order edit screen.

### Can I notify multiple staff email addresses?

Yes. Simply enter multiple email addresses, separated by commas, in the plugin settings.

### Can customers reply directly to notification emails?

No. Notification emails direct customers back to their account so the full conversation
remains attached to the order.

### Can I customise the sender email address?

Yes. You can configure both the sender name and sender email address. Using an email
address from your own domain (for example, [support@yourstore.com](https://tw.wordpress.org/plugins/websiteguy-order-messaging/support@yourstore.com?output_format=md))
is recommended.

### Does the PDF invoice support link require another plugin?

Yes. This feature integrates with **PDF Invoices & Packing Slips for WooCommerce**
by WP Overnight.

## 使用者評論

這個外掛目前沒有任何使用者評論。

## 參與者及開發者

以下人員參與了開源軟體〈Website Guy Order Messaging for WooCommerce〉的開發相關工作。

參與者

 *   [ Website Guy ](https://profiles.wordpress.org/gwame/)

[將〈Website Guy Order Messaging for WooCommerce〉外掛本地化為台灣繁體中文版](https://translate.wordpress.org/projects/wp-plugins/websiteguy-order-messaging)

### 對開發相關資訊感興趣？

任何人均可[瀏覽程式碼](https://plugins.trac.wordpress.org/browser/websiteguy-order-messaging/)、
查看 [SVN 存放庫](https://plugins.svn.wordpress.org/websiteguy-order-messaging/)，
或透過 [RSS](https://plugins.trac.wordpress.org/log/websiteguy-order-messaging/?limit=100&mode=stop_on_copy&format=rss)
訂閱[開發記錄](https://plugins.trac.wordpress.org/log/websiteguy-order-messaging/)。

## 變更記錄

#### 0.2.1

 * Added WordPress tested-up-to metadata for WordPress 7.0 compatibility.
 * Updated stable tag for the compatibility release.

#### 0.2.0

 * Renamed plugin to Website Guy Order Messaging for WooCommerce.
 * Updated text domain to websiteguy-order-messaging.
 * Added optional support links to WooCommerce customer emails.
 * Added optional support links to WP Overnight PDF invoices.
 * Added settings to customise support links.
 * Added WooCommerce plugin dependency header.

#### 0.1.1

 * Added configurable notification sender name and email address.
 * Improved email headers and reply handling.
 * Clarified notification-only email behaviour.

#### 0.1.0

 * Initial release.

## 中繼資料

 *  版本 **0.2.1**
 *  最後更新 **6 天前**
 *  啟用安裝數 **少於 10 次**
 *  WordPress 版本需求 ** 6.0 或更新版本 **
 *  已測試相容的 WordPress 版本 **7.0**
 *  PHP 版本需求 ** 7.4 或更新版本 **
 *  語言
 * [English (US)](https://wordpress.org/plugins/websiteguy-order-messaging/)
 * 標籤:
 * [customer support](https://tw.wordpress.org/plugins/tags/customer-support/)[helpdesk](https://tw.wordpress.org/plugins/tags/helpdesk/)
   [support tickets](https://tw.wordpress.org/plugins/tags/support-tickets/)[woocommerce](https://tw.wordpress.org/plugins/tags/woocommerce/)
 *  [進階檢視](https://tw.wordpress.org/plugins/websiteguy-order-messaging/advanced/)

## 評分

這個項目尚無任何評論記錄。

[Your review](https://wordpress.org/support/plugin/websiteguy-order-messaging/reviews/#new-post)

[查看全部使用者評論](https://wordpress.org/support/plugin/websiteguy-order-messaging/reviews/)

## 參與者

 *   [ Website Guy ](https://profiles.wordpress.org/gwame/)

## 技術支援

使用者可在技術支援論壇提出意見反應或使用問題。

 [檢視技術支援論壇](https://wordpress.org/support/plugin/websiteguy-order-messaging/)