Title: UserDeck Customer Support Author: userdeck Published: 2014 年 5 月 29 日 Last modified: 2021 年 12 月 17 日 --- 搜尋外掛 ![](https://ps.w.org/userdeck/assets/banner-772x250.png?rev=1168179) 這個外掛**並未在最新的 3 個 WordPress 主要版本上進行測試**。開發者可能不再對這個 外掛進行維護或提供技術支援，並可能會與更新版本的 WordPress 產生使用上的相容性問題。 ![](https://ps.w.org/userdeck/assets/icon.svg?rev=1168170) # UserDeck Customer Support 由 [userdeck](https://profiles.wordpress.org/userdeck/) 開發 [下載](https://downloads.wordpress.org/plugin/userdeck.1.1.8.zip) * [詳細資料](https://tw.wordpress.org/plugins/userdeck/#description) * [使用者評論](https://tw.wordpress.org/plugins/userdeck/#reviews) * [安裝方式](https://tw.wordpress.org/plugins/userdeck/#installation) * [開發資訊](https://tw.wordpress.org/plugins/userdeck/#developers) [技術支援](https://wordpress.org/support/plugin/userdeck/) ## 外掛說明 [UserDeck](http://userdeck.com?utm_source=wordpress&utm_medium=link&utm_campaign=website) provides customer support software that embeds into your WordPress website. #### Features **Conversations** * A ticketing system to allow your customers to contact you through email and embedded widgets. * Inline widget can be used as a contact form or a ticket portal to let users manage tickets from inside the WordPress control panel. * Integrates with WordPress for authenticated sessions to track user name and email on tickets. [Learn more about Conversations](http://userdeck.com/conversations?utm_source=wordpress&utm_medium=link&utm_campaign=website) **Guides** * A knowledge base widget that embeds inline to any page of your WordPress website. * It inherits your theme’s design and blends right in. * You can embed a collection, category, or a single article instead of an entire knowledge base. * Your users will save time by finding answers to common questions through self service. [Learn more about Guides](http://userdeck.com/guides?utm_source=wordpress&utm_medium=link&utm_campaign=website) ## 螢幕擷圖 * [[ * UserDeck plugin page * [[ * UserDeck Conversations widget * [[ * UserDeck Guides widget * [[ * UserDeck control panel * [[ * UserDeck control panel ## 安裝方式 This section describes how to install the plugin and get it working. 1. Upload the userdeck folder to your wp-content/plugins/ directory. 2. Activate the plugin through the Plugins menu in WordPress. 3. Go to the settings page. 4. Connect to UserDeck. 5. Choose one of the integration methods for Conversations or Guides on the page by either creating a new page or by adding to an existing page. ## 使用者評論 這個外掛目前沒有任何使用者評論。 ## 參與者及開發者 以下人員參與了開源軟體〈UserDeck Customer Support〉的開發相關工作。 參與者 * [ userdeck ](https://profiles.wordpress.org/userdeck/) * [ 99robots ](https://profiles.wordpress.org/99robots/) * [ charliepatel ](https://profiles.wordpress.org/charliepatel/) [將〈UserDeck Customer Support〉外掛本地化為台灣繁體中文版](https://translate.wordpress.org/projects/wp-plugins/userdeck) ### 對開發相關資訊感興趣？ 任何人均可[瀏覽程式碼](https://plugins.trac.wordpress.org/browser/userdeck/)、查看 [SVN 存放庫](https://plugins.svn.wordpress.org/userdeck/)，或透過 [RSS](https://plugins.trac.wordpress.org/log/userdeck/?limit=100&mode=stop_on_copy&format=rss) 訂閱[開發記錄](https://plugins.trac.wordpress.org/log/userdeck/)。 ## 變更記錄 #### 1.1.8 * UPDATED: Compatibility with WordPress 5.8.2 #### 1.1.7 * Fixed escaped fragment support after site changes * Improved escaped fragment parsing of guide seo content * Fixed bug during connect flow #### 1.1.6 * Fixed bug with empty content when fetching guide seo content #### 1.1.5 * Fixed bug with registering sitemaps with seo plugin if guide is not setup * Changed removing plugin settings on uninstall instead deactivation #### 1.1.4 * Fixed bug with incompatible versions with the Yoast WordPress SEO plugin used for sitemap integration #### 1.1.3 * Fixed bug preventing conversations inline widget setup if mailbox wasn’t chosen * Fixed bug showing random characters when rendering conversation overlay widget #### 1.1.2 * Added support for multiple Mailboxes and Guides #### 1.1.1 * Fixed bug during connect flow #### 1.1.0 * Added integration with Conversations #### 1.0.7 * Fixed bug with SEO support for Guide pages #### 1.0.6 * Added migrating all Guide pages shortcodes to post meta #### 1.0.4 * Switched from shortcodes to post meta to attach Guides to pages * Added sitemap integration with the Yoast WordPress SEO plugin #### 1.0.3 * Added automated SEO support for Guide pages #### 1.0.2 * Switched to using SSL for connect flow on plugin settings page #### 1.0.1 * Improved connect flows on plugin settings page #### 1.0.0 * Initial release ## 中繼資料 * 版本 **1.1.8** * 最後更新 **4 年前** * 啟用安裝數 **10+** * WordPress 版本需求 ** 4.9 或更新版本 ** * 已測試相容的 WordPress 版本 **5.8.13** * PHP 版本需求 ** 5.6.20 或更新版本 ** * 語言 * [English (US)](https://wordpress.org/plugins/userdeck/) * 標籤: * [customer service](https://tw.wordpress.org/plugins/tags/customer-service/)[customer support](https://tw.wordpress.org/plugins/tags/customer-support/) [help](https://tw.wordpress.org/plugins/tags/help/)[support](https://tw.wordpress.org/plugins/tags/support/) * [進階檢視](https://tw.wordpress.org/plugins/userdeck/advanced/) ## 評分 5 星，滿分為 5 星 * [ 2 個 5 星使用者評論 ](https://wordpress.org/support/plugin/userdeck/reviews/?filter=5) * [ 0 個 4 星使用者評論 ](https://wordpress.org/support/plugin/userdeck/reviews/?filter=4) * [ 0 個 3 星使用者評論 ](https://wordpress.org/support/plugin/userdeck/reviews/?filter=3) * [ 0 個 2 星使用者評論 ](https://wordpress.org/support/plugin/userdeck/reviews/?filter=2) * [ 0 個 1 星使用者評論 ](https://wordpress.org/support/plugin/userdeck/reviews/?filter=1) [Your review](https://wordpress.org/support/plugin/userdeck/reviews/#new-post) [查看全部使用者評論](https://wordpress.org/support/plugin/userdeck/reviews/) ## 參與者 * [ userdeck ](https://profiles.wordpress.org/userdeck/) * [ 99robots ](https://profiles.wordpress.org/99robots/) * [ charliepatel ](https://profiles.wordpress.org/charliepatel/) ## 技術支援 使用者可在技術支援論壇提出意見反應或使用問題。 [檢視技術支援論壇](https://wordpress.org/support/plugin/userdeck/)