Title: Supan Reputation – Review Requests & Customer Feedback Author: Ash Ganda Published: 2026 年 5 月 31 日 Last modified: 2026 年 9 月 19 日 --- 搜尋外掛 ![](https://ps.w.org/supan-reputation/assets/banner-772x250.png?rev=3561644) ![](https://ps.w.org/supan-reputation/assets/icon-256x256.png?rev=3555622) # Supan Reputation – Review Requests & Customer Feedback 由 [Ash Ganda](https://profiles.wordpress.org/ashishgurprit/) 開發 [下載](https://downloads.wordpress.org/plugin/supan-reputation.1.2.3.zip) * [詳細資料](https://tw.wordpress.org/plugins/supan-reputation/#description) * [使用者評論](https://tw.wordpress.org/plugins/supan-reputation/#reviews) * [安裝方式](https://tw.wordpress.org/plugins/supan-reputation/#installation) * [開發資訊](https://tw.wordpress.org/plugins/supan-reputation/#developers) [技術支援](https://wordpress.org/support/plugin/supan-reputation/) ## 外掛說明 **Supan Reputation is a WordPress reviews plugin** that helps you collect more 5- star reviews on Google, Yelp, and Facebook. Send branded review request emails to customers (manually or automatically after WooCommerce orders), draft AI responses to incoming reviews, and log received reviews from any platform — all from inside wp-admin. Most customers who loved your service will never leave a review — not because they didn’t want to, but because no one asked at the right moment. Supan Reputation fixes that. Configure your Google, Yelp, and Facebook review links once, write a personalised email template, and the plugin handles the rest — sending polite, perfectly-timed review requests automatically when WooCommerce orders complete, or manually with two clicks. Add an AI response drafter for replying to reviews and a Reviews Inbox for logging incoming feedback. More reviews. Less chasing. All from wp-admin. #### Key Features * **Automated review request emails** — trigger on WooCommerce order completion with a configurable delay (default: 24 hours after purchase) * **Google, Yelp, and Facebook integration** — set your review profile URLs once; every email links directly to your preferred platform * **Manual send in two clicks** — enter a customer name and email to send a request instantly, no WooCommerce required * **AI response drafter** — paste any customer review and get a professional, personalised reply drafted in seconds * **Reviews inbox** — log received reviews with platform, rating, and sentiment tags for easy tracking * **Custom email templates** — personalise the message with your brand voice using`{ name}` merge tags * **Request tracking dashboard** — see total sent, this month, delivered, and response rate in real time * **WooCommerce review schema** — AggregateRating + Review JSON-LD for Google rich snippets _About the name: “Supan” (スパン) is a Japanese loanword meaning “span” — the arc or spectrum of connections. It reflects the family of Supan plugins for WordPress site management._ #### Source Code The full React/TypeScript source for the compiled JavaScript assets is included directly in this plugin under the `src/` directory. Build tooling configuration is in `vite.config.ts`. To regenerate the compiled assets from source: 1. Install Node.js and pnpm 2. Run `pnpm install` in the plugin root 3. Run `pnpm build` to produce `build/suparep.js` ### External services This plugin connects to the **Supan API**, a third-party service hosted on Google Cloud Run, to send review request emails, draft AI responses to customer reviews, log received reviews, and (when WooCommerce is installed) schedule automatic review requests after order completion. The Supan API is operated by Ganda Tech Services Pty Ltd, the same author as this plugin. The plugin cannot send review request emails, draft responses, or log reviews without this connection because the email delivery, AI drafting, and storage all happen server-side on the Supan API. No outbound email or AI logic runs locally inside WordPress. **Endpoint:** `https://gts-seo-engine-711239021998.australia-southeast1.run.app` **Fields the plugin transmits (every request):** `api_key` only — your Supan API key, stored encrypted in wp_options and sent as an `X-Api-Key` header. Per-request fields are listed below by action. **Stored on your site and never transmitted:** `api_url` (the API endpoint), `woo_auto_request`( the WooCommerce auto-send toggle) and `woo_delay_hours` (how long to wait after an order completes). Saving the plugin’s own settings writes these to your WordPress options table and makes no outbound request at all. **What is sent, and when:** * When you click **Send Request** in the dashboard (or fill the Send Request form): the plugin sends the customer’s first name, the customer’s email address, the platform you selected (Google / Yelp / Facebook), and your API key. This is needed so the Supan API can send a personalised review request email to that customer with a link to your review page. * When a **WooCommerce order completes** and Auto-send is enabled: the plugin sends the customer’s first name, email, and your API key after the configured delay( default 24 hours). The order line items, prices, and payment data are NEVER transmitted— only the customer’s name and email. * When you click **Draft AI Response** on a received review: the plugin sends the review text, the reviewer’s name, your business name, and your API key. The Supan API forwards this to Claude Haiku and returns a draft reply for you to edit before sending. The drafted reply is not stored remotely. * When you click **Save Review** in the Reviews Inbox: the plugin sends the review text, platform, rating, sentiment tag, and your API key. The review is stored against your API key on the Supan API so the Reviews Inbox tab can re-render it later. * When you save **Settings**: the plugin sends your selected platform URLs (Google review URL, Yelp business URL, Facebook page URL), the email template content, and the auto-send delay hours, plus your API key. This is needed so the Supan API can use the right links and copy when sending review requests on your behalf. No request is sent automatically from a public-facing page. Every API call is triggered either by an explicit admin action in wp-admin or by a backend WooCommerce hook firing on order completion (which is itself opted-in via Settings). **Data that is NOT sent:** WordPress user accounts (other than the recipient’s name + email), passwords, comments, post content, IP addresses, payment data, order line items, or any customer who has not been explicitly selected to receive a review request. **Third-party service:** Supan API by Ganda Tech Services Pty Ltd. **Terms of service:** [https://supan.cchk.info/terms](https://supan.cchk.info/terms) **Privacy policy:** [https://supan.cchk.info/privacy](https://supan.cchk.info/privacy) ## 螢幕擷圖 [⌊Dashboard — live stats (total requests, this month, sent, response rate) plus Google, Yelp, and Facebook platform status cards. AI Response Drafter panel ready to use.⌉⌊Dashboard — live stats (total requests, this month, sent, response rate) plus Google, Yelp, and Facebook platform status cards. AI Response Drafter panel ready to use.⌉[ Dashboard — live stats (total requests, this month, sent, response rate) plus Google, Yelp, and Facebook platform status cards. AI Response Drafter panel ready to use. [⌊Send Request tab — enter a client name and email to send a review request in two clicks. No WooCommerce required.⌉⌊Send Request tab — enter a client name and email to send a review request in two clicks. No WooCommerce required.⌉[ Send Request tab — enter a client name and email to send a review request in two clicks. No WooCommerce required. [⌊Reviews Inbox — log and track received reviews. Click "+ Add Review" to record any review with platform, rating, and sentiment.⌉⌊Reviews Inbox — log and track received reviews. Click "+ Add Review" to record any review with platform, rating, and sentiment.⌉[ Reviews Inbox — log and track received reviews. Click “+ Add Review” to record any review with platform, rating, and sentiment. [⌊Settings panel — configure API Key and review platform URLs (Google, Yelp, Facebook) with customisable email template, delay hours, and enable/disable toggle.⌉⌊Settings panel — configure API Key and review platform URLs (Google, Yelp, Facebook) with customisable email template, delay hours, and enable/disable toggle.⌉[ Settings panel — configure API Key and review platform URLs (Google, Yelp, Facebook) with customisable email template, delay hours, and enable/disable toggle. ## 安裝方式 1. Upload the `supan-reputation` folder to `/wp-content/plugins/` 2. Activate through **Plugins Installed Plugins** 3. Navigate to **Supan Rep** in the left menu 4. Enter your **API Key** from [supan.cchk.info/supan-reputation](https://supan.cchk.info/supan-reputation) 5. Add your Google, Yelp, and/or Facebook review URLs 6. Customise your email template and click **Save Reputation Settings** #### WooCommerce Integration Enable **Auto-send on order completion** in Settings and set a delay (default 24 hours). The plugin hooks into `woocommerce_order_status_completed` and schedules a review request automatically. ## 常見問題集 ### Do I need WooCommerce? No. WooCommerce is optional. You can send manual review requests from the Send Request tab without WooCommerce installed. ### What customer data is sent to the Supan API? Only the customer’s name and email address, solely to send the review request email. For AI draft responses, the review text and your business name. No payment data, no order details. See our [Privacy Policy](https://supan.cchk.info/privacy). ### Can I customise the email template? Yes. The Settings panel includes a full message editor. Use `{name}` to insert the customer’s first name automatically. ### GDPR: do I need to disclose this to customers? If your store is subject to GDPR, disclose in your Privacy Policy that customer names and emails are processed by Supan to send post-purchase review request emails. Our [Privacy Policy](https://supan.cchk.info/privacy) serves as your data processor agreement. ### What’s the AI response drafter? Paste any customer review into the Dashboard and the AI drafts a professional, personalised reply in seconds. ## 使用者評論 這個外掛目前沒有任何使用者評論。 ## 參與者及開發者 以下人員參與了開源軟體〈Supan Reputation – Review Requests & Customer Feedback〉 的開發相關工作。 參與者 * [ Ash Ganda ](https://profiles.wordpress.org/ashishgurprit/) [將〈Supan Reputation – Review Requests & Customer Feedback〉外掛本地化為台灣繁體中文版](https://translate.wordpress.org/projects/wp-plugins/supan-reputation) ### 對開發相關資訊感興趣？ 任何人均可[瀏覽程式碼](https://plugins.trac.wordpress.org/browser/supan-reputation/)、 查看 [SVN 存放庫](https://plugins.svn.wordpress.org/supan-reputation/)，或透過 [RSS](https://plugins.trac.wordpress.org/log/supan-reputation/?limit=100&mode=stop_on_copy&format=rss) 訂閱[開發記錄](https://plugins.trac.wordpress.org/log/supan-reputation/)。 ## 變更記錄 #### 1.2.3 * WooCommerce: declared High-Performance Order Storage (HPOS) compatibility. WooCommerce was listing this plugin as incompatible on its own compatibility screen, which ruled it out for any store using HPOS — the default for new stores since WooCommerce 8.2. * WooCommerce: review requests are now queued with WordPress cron instead of sent inline. Completing an order previously waited on our server for up to 60 seconds before the status change finished. The delay you configure is now actually applied on your site; before this it was only sent to the API and never used. * WooCommerce: failed sends are recorded on the order with the reason, and successful ones add an order note. Previously a failure was discarded silently, so there was no way to tell whether a request had gone out. * WooCommerce: an order that reaches “completed” more than once no longer queues a second email to the same customer. * Fixed: about one stored API key in 230 could never be decrypted. The key is stored as `iv::ciphertext`, and the reader split on the first `::` it found — so an initialisation vector that happened to contain `::`, or simply ended in `:`, was read at the wrong offset. Existing keys are unaffected by the fix and continue to work. * Readme: corrected the external-services disclosure. It previously listed `api_url`,` license_key` and `woo_auto_request` as transmitted on settings save. There is no `license_key` anywhere in the plugin, and the other two are stored locally and never sent. Only `api_key` leaves your site outside the per-action requests listed above. * Tested against WordPress 7.1. * Packaging: the plugin now ships the full GPL-2.0 licence text rather than a summary of it. * Plugin, terms and privacy links now point at the current supan.cchk.info product domain, and the author link at g-t-s.com.au. The previous spectra.cchk.info URLs were left over from the Spectra to Supan rename. No functional changes. #### 1.2.2 * **Fix**: restored the admin React bundle (`build/suparep.js`). The 1.2.1 release shipped the old `build/gts-reputation.js` filename, which the PHP enqueue does not load, causing the admin Settings panel to render blank on fresh installs. This release ships the correct filename. * **Compliance**: refreshed plugin display name, tags, and short description to remove third-party trademark references in metadata, per WordPress.org Plugin Directory Guideline #17. Third-party platform names remain only in the contextual feature description. #### 1.2.1 * Readme: enumerate every field transmitted to the Supan API (api_key, api_url, license_key, woo_auto_request) per WP.org reviewer feedback. #### 1.2.0 * Renamed to Supan Reputation; updated plugin URLs and class prefixes * Removed client-side license gating #### 1.1.0 * AI response drafter for customer reviews * Reviews inbox for logging and tracking received reviews * WooCommerce order schema (AggregateRating JSON-LD for rich snippets) #### 1.0.0 * Initial public release * Review request email sending * Google, Yelp, and Facebook integration * WooCommerce auto-send on order completion * Customisable delay and email template * Request tracking dashboard ## 中繼資料 * 版本 **1.2.3** * 最後更新 **1 週前** * 啟用安裝數 **少於 10 次** * WordPress 版本需求 ** 6.0 或更新版本 ** * 已測試相容的 WordPress 版本 **7.1.2** * PHP 版本需求 ** 8.0 或更新版本 ** * 語言 * [English (US)](https://wordpress.org/plugins/supan-reputation/) * 標籤: * [customer feedback](https://tw.wordpress.org/plugins/tags/customer-feedback/) [reputation](https://tw.wordpress.org/plugins/tags/reputation/)[review requests](https://tw.wordpress.org/plugins/tags/review-requests/) [reviews](https://tw.wordpress.org/plugins/tags/reviews/)[woocommerce](https://tw.wordpress.org/plugins/tags/woocommerce/) * [進階檢視](https://tw.wordpress.org/plugins/supan-reputation/advanced/) ## 評分 這個項目尚無任何評論記錄。 [撰寫評分](https://wordpress.org/support/plugin/supan-reputation/reviews/#new-post) [查看全部使用者評論](https://wordpress.org/support/plugin/supan-reputation/reviews/) ## 參與者 * [ Ash Ganda ](https://profiles.wordpress.org/ashishgurprit/) ## 技術支援 使用者可在技術支援論壇提出意見反應或使用問題。 [檢視技術支援論壇](https://wordpress.org/support/plugin/supan-reputation/)