Title: Nirweb support Author: NirWp Team Published: 2021 年 5 月 11 日 Last modified: 2023 年 12 月 5 日 --- 搜尋外掛 ![](https://ps.w.org/nirweb-support/assets/banner-772x250.png?rev=2529767) 這個外掛**並未在最新的 3 個 WordPress 主要版本上進行測試**。開發者可能不再對這個 外掛進行維護或提供技術支援，並可能會與更新版本的 WordPress 產生使用上的相容性問題。 ![](https://ps.w.org/nirweb-support/assets/icon.svg?rev=2529767) # Nirweb support 由 [NirWp Team](https://profiles.wordpress.org/nirweb/) 開發 [下載](https://downloads.wordpress.org/plugin/nirweb-support.zip) * [詳細資料](https://tw.wordpress.org/plugins/nirweb-support/#description) * [使用者評論](https://tw.wordpress.org/plugins/nirweb-support/#reviews) * [安裝方式](https://tw.wordpress.org/plugins/nirweb-support/#installation) * [開發資訊](https://tw.wordpress.org/plugins/nirweb-support/#developers) [技術支援](https://wordpress.org/support/plugin/nirweb-support/) ## 外掛說明 > Aside from news websites, almost all websites of the world require a support system,** > do you agree?** > The reason is the purpose behind establishing a website is expanding > relations with users, offering products, and naturally, supporting them in the > future. So we have agreed that using a support plugin is a need for every website, even yours, dear friend . **Well!** The question that arises now is what features should a good support plugin have? [wordpress & woocommerce support plugin Demo](http://demo.nirwp.com/ticket-free)/ user&pass: demo To respond this question, I will tell you about our support and ticket plugins’ features; see for yourself if the features are sufficient! **The ability to define infinite departments** If your website needs various sections( such as sales, support, management, etc.) you need not worry at all; our WordPress support plugin is ready to meet your requirements. **The ability to define infinite representatives.** We will still be by your side if you need to add various representatives to your team. > Complete accordance with **WooCommerce** and **Easy Digital Downloads** If you want the user to select the product they have bought when sending a ticket, or only buying customers to be able to send tickets… we are still here for you! **Prepared answers** Many of users’ questions are repetitive, so the answers will be the same. The solution is to build a prepared answer so that you can answer such tickets in one click and not waste too much time typing **Searching the tickets** Whenever you need to create a ticket based on ID or a subject, perform a search in a jiffy! All sections being AJAX and therefore doubly beautiful. We have developed AJAX in all sections resulting in better appearance of sending tickets, searching tickets, etc. which means efficiency alongside beauty for your sake. **Floating support icon on the website** You could select a custom icon in the plugin settings to float in the corner of the web page and remind your users that you have a support system and care about them! ### List of some features * Unlimited Tickets * Unlimited Agents * Unlimited Users * Unlimited Products * Unlimited Departments * Unlimited Pre answer * Agents can create tickets on behalf of users * Agents can view only their tickets or all tickets * Agents can receive e-mail notifications by email for ticket events such as new ticket, reply to ticket etc. * Users can receive e-mail notifications by email for ticket events such as new ticket, reply to ticket etc. * And … ## 螢幕擷圖 [⌊Ticket list for the user⌉⌊Ticket list for the user⌉[ Ticket list for the user [⌊Send New Ticket⌉⌊Send New Ticket⌉[ Send New Ticket [⌊Ticket page⌉⌊Ticket page⌉[ Ticket page [⌊Tickets page for admin⌉⌊Tickets page for admin⌉[ Tickets page for admin [⌊Departments⌉⌊Departments⌉[ Departments [⌊Pre answer⌉⌊Pre answer⌉[ Pre answer [⌊FAQs⌉⌊FAQs⌉[ FAQs [⌊Email Settings⌉⌊Email Settings⌉[ Email Settings ## 安裝方式 1. Upload plugin file to the \”/wp-content/plugins/\” directory. 2. Activate the plugin through the \”Plugins\” menu in WordPress. ## 常見問題集 ### Is this plugin compatible with WooCommerce? Yes, this plugin adds to the WooCommerce panel automatically and provides the option to select a product when sending a ticket. ## 使用者評論 ![](https://secure.gravatar.com/avatar/f5876b05c4651b00c2cbd74b3e4461ab31c91375b88e254573fba4dca83cba78? s=60&d=retro&r=g) ### 󠀁[Beautiful, but….?](https://wordpress.org/support/topic/beautiful-but-7/)󠁿 [vivies](https://profiles.wordpress.org/sinou2014/) 2023 年 12 月 1 日 The user interface is one of the best out there, but there is no documentation or user guide anywhere to be found. Moving on, sadly. ![](https://secure.gravatar.com/avatar/0ecb8440161efaed64e53693c2e1de411dfef84f383585392adc01b5b62e143c? s=60&d=retro&r=g) ### 󠀁[کدنویسی افتضاح](https://wordpress.org/support/topic/%da%a9%d8%af%d9%86%d9%88%db%8c%d8%b3%db%8c-%d8%a7%d9%81%d8%aa%d8%b6%d8%a7%d8%ad/)󠁿 [sadeghpm](https://profiles.wordpress.org/sadeghpm/) 2022 年 12 月 18 日 1 則留言 متاسفانه پر از باگ هست. چون در حال استفاده بود، مجبورم کلی باگ فاجعه ازش بگیرم .. تا بتونم ادامه بدم. به هیچ عنوان استفاده نکنید. ![](https://secure.gravatar.com/avatar/30f3a43e5eb4a0497fca195a45ccb0f5a633427c5481303c0ec9dd0ca4d92eb0? s=60&d=retro&r=g) ### 󠀁[بدرد نخور](https://wordpress.org/support/topic/%d8%a8%d8%af%d8%b1%d8%af-%d9%86%d8%ae%d9%88%d8%b1/)󠁿 [Mohammad Parsa](https://profiles.wordpress.org/mparsa1372/) 2022 年 11 月 17 日 2 則留言 افزونه دارای ایرادات فنی بسیار زیادی هست و حیف این همه زمان که برای نصب افزونه گذاشتیم و حیف این همه زمان که برای برنامه نویسیش گذاشته شده ![](https://secure.gravatar.com/avatar/f6ea7f2bbdabba71f9058aff3be068fff04ab7dcb08f4ae5d2a17fdb6367c132? s=60&d=retro&r=g) ### 󠀁[Lovie](https://wordpress.org/support/topic/lovie/)󠁿 [neomie6011](https://profiles.wordpress.org/neomie6011/) 2022 年 9 月 17 日 Grateful you created this plugin, it is amazing! ![](https://secure.gravatar.com/avatar/ddfc2b659004fbec9c701a96d1c36ec017faacf6e645b8a27ec2f81b08c9fcb7? s=60&d=retro&r=g) ### 󠀁[Ability to select product for non purchase user](https://wordpress.org/support/topic/ability-to-select-product-for-non-purchase-user/)󠁿 [Faizal S](https://profiles.wordpress.org/onlinedoit/) 2022 年 7 月 17 日 Hi I doing this for pre sales question or product registration where user can select product even they did not already purchase item. Can you add this features? Thank you ![](https://secure.gravatar.com/avatar/97a466e5b60646e78498de9850c8020b2b7f80810c03ad5690037e3692b77b09? s=60&d=retro&r=g) ### 󠀁[جالب و عالی](https://wordpress.org/support/topic/%d8%ac%d8%a7%d9%84%d8%a8-%d9%88-%d8%b9%d8%a7%d9%84%db%8c/)󠁿 [mohammadpoor](https://profiles.wordpress.org/mohammadpoor/) 2022 年 3 月 26 日 خیلی جالب و عالی هستش امیدوارم همچنان به کارتون ادامه بدین. تشکر [ 閱讀全部 12 則使用者評論 ](https://wordpress.org/support/plugin/nirweb-support/reviews/) ## 參與者及開發者 以下人員參與了開源軟體〈Nirweb support〉的開發相關工作。 參與者 * [ NirWp Team ](https://profiles.wordpress.org/nirweb/) 〈Nirweb support〉外掛目前已有 2 個本地化語言版本。 感謝[全部譯者](https://translate.wordpress.org/projects/wp-plugins/nirweb-support/contributors) 為這個外掛做出的貢獻。 [將〈Nirweb support〉外掛本地化為台灣繁體中文版](https://translate.wordpress.org/projects/wp-plugins/nirweb-support) ### 對開發相關資訊感興趣？ 任何人均可[瀏覽程式碼](https://plugins.trac.wordpress.org/browser/nirweb-support/)、 查看 [SVN 存放庫](https://plugins.svn.wordpress.org/nirweb-support/)，或透過 [RSS](https://plugins.trac.wordpress.org/log/nirweb-support/?limit=100&mode=stop_on_copy&format=rss) 訂閱[開發記錄](https://plugins.trac.wordpress.org/log/nirweb-support/)。 ## 變更記錄 = 3.0.3= * fixed: some reported bugs = 3.0.2= * added: ticket information placeholders in email title templates * fixed: ticket ID placeholder in email body template * fixed: improve translations = 3.0.1= * added: pagination for tickets = 3.0= * added: Redesigning the appearance of the plugin * fixed: some reported bugs = 2.8.6= * added: Add a request message while answering the ticket * fixed: some reported bugs = 2.8.4= * fixed: some reported bugs = 2.8.3= * fixed: some reported bugs = 2.8.2= * fixed: some reported bugs = 2.7.9= * fixed: Coordination with NirWeb user panel plugin v4.2.2 = 2.7.8=a * fixed: some reported bugs = 2.7.7= * fixed: remove sweetalert = 2.7.6= * added: Turkish translation * fixed: Coordination with Nir Web user panel plugin v4.1.5 #### 2.7.5.1 * fixed: Plugin translation problem #### 2.7.5 * added : Coordination with Nir Web user panel plugin * fixed: Problems have been reported #### 2.7.4 * added : Change the appearance of the admin area * fixed: Problems have been reported ## 中繼資料 * 版本 **3.0.3** * 最後更新 **3 年前** * 啟用安裝數 **800+** * WordPress 版本需求 ** 5.0 或更新版本 ** * 已測試相容的 WordPress 版本 **6.4.8** * PHP 版本需求 ** 7.4 或更新版本 ** * 語言 * [English (US)](https://wordpress.org/plugins/nirweb-support/)、[Persian](https://fa.wordpress.org/plugins/nirweb-support/)、 及 [Spanish (Spain)](https://es.wordpress.org/plugins/nirweb-support/). * [將這個外掛本地化為你的母語版本](https://translate.wordpress.org/projects/wp-plugins/nirweb-support) * 標籤: * [helpdesk](https://tw.wordpress.org/plugins/tags/helpdesk/)[support](https://tw.wordpress.org/plugins/tags/support/) [Support Ticket](https://tw.wordpress.org/plugins/tags/support-ticket/)[ticket system](https://tw.wordpress.org/plugins/tags/ticket-system/) * [進階檢視](https://tw.wordpress.org/plugins/nirweb-support/advanced/) ## 評分 4.2 星，滿分為 5 星 * [ 9 個 5 星使用者評論 ](https://wordpress.org/support/plugin/nirweb-support/reviews/?filter=5) * [ 0 個 4 星使用者評論 ](https://wordpress.org/support/plugin/nirweb-support/reviews/?filter=4) * [ 1 個 3 星使用者評論 ](https://wordpress.org/support/plugin/nirweb-support/reviews/?filter=3) * [ 0 個 2 星使用者評論 ](https://wordpress.org/support/plugin/nirweb-support/reviews/?filter=2) * [ 2 個 1 星使用者評論 ](https://wordpress.org/support/plugin/nirweb-support/reviews/?filter=1) [Your review](https://wordpress.org/support/plugin/nirweb-support/reviews/#new-post) [查看全部使用者評論](https://wordpress.org/support/plugin/nirweb-support/reviews/) ## 參與者 * [ NirWp Team ](https://profiles.wordpress.org/nirweb/) ## 技術支援 使用者可在技術支援論壇提出意見反應或使用問題。 [檢視技術支援論壇](https://wordpress.org/support/plugin/nirweb-support/) ## 贊助 想要支援這個外掛的發展嗎？ [ 贊助這個外掛 ](https://nirwp.com)