Title: ICE Chat WordPress Plugin
Author: Etech Global Services
Published: <strong>2019 年 5 月 28 日</strong>
Last modified: 2022 年 2 月 25 日

---

搜尋外掛

這個外掛**並未在最新的 3 個 WordPress 主要版本上進行測試**。開發者可能不再對這個
外掛進行維護或提供技術支援，並可能會與更新版本的 WordPress 產生使用上的相容性問題。

![](https://ps.w.org/ice-chat/assets/icon-128x128.png?rev=2096264)

# ICE Chat WordPress Plugin

 由 [Etech Global Services](https://profiles.wordpress.org/etechgs/) 開發

[下載](https://downloads.wordpress.org/plugin/ice-chat.zip)

 * [詳細資料](https://tw.wordpress.org/plugins/ice-chat/#description)
 * [使用者評論](https://tw.wordpress.org/plugins/ice-chat/#reviews)
 *  [安裝方式](https://tw.wordpress.org/plugins/ice-chat/#installation)
 * [開發資訊](https://tw.wordpress.org/plugins/ice-chat/#developers)

 [技術支援](https://wordpress.org/support/plugin/ice-chat/)

## 外掛說明

ICE Chat is a web-based customer interaction software designed to provide quality
live chat interactions on the client’s websites. ICE Chat offer a significant value
proposition to businesses in terms of cost saving, increased customer satisfaction,
and generating higher online revenues. Businesses can leverage Chat to escalate 
their communication efforts and convert visitors into customers.

#### Special Features

Browser Based Application : Use any browser to login from anywhere and you are ready
to answer chats.

SSL Secure Chat : All chat messages are transmitted using 256-bit encryption, providing
a secure connection.

Automatic Chat Distribution : Visitors are automatically directed to the first available
agent.

Customized Chat Window and Button : Select and customize the button from gallery
to match your brand.

Online Conversion Tracking : We help you set up your online conversion tracking 
so you will know the ROI impact of your chat efforts.

Analysis and Reporting : Measure the performance of your staff for each interaction
and visualize the real time impact of chat on your KPI’s.

Multiple Security Roles : You can assign permissions based on different roles you
create to various features, reports and administrative components.

Canned Responses : With one click delivery, agents can send pre-written responses
to commonly asked questions.

Chat Transcripts : All Chat interactions are stored in our database for quality 
review and consistency training.

Post Chat Survey : ICE Chat supports further quality analysis of every chat interaction
and helps you increase customer satisfaction.

Geographical location : Tracks the visitor’s location, IP address, browser details.

Typing Indicator : Allows visitors and staff to know that other side is busy composing
a reply.

Proactive Chat : Triggers chat invitations automatically based on pre-set rules.

### Release Date

June 2019 

## 螢幕擷圖

[⌊First screenshot⌉⌊First screenshot⌉[

First screenshot

[⌊Second screenshot⌉⌊Second screenshot⌉[

Second screenshot

[⌊Third screenshot⌉⌊Third screenshot⌉[

Third screenshot

[⌊Fourth screenshot⌉⌊Fourth screenshot⌉[

Fourth screenshot

[⌊Fifth screenshot⌉⌊Fifth screenshot⌉[

Fifth screenshot

[⌊Sixth screenshot⌉⌊Sixth screenshot⌉[

Sixth screenshot

[⌊Seventh screenshot⌉⌊Seventh screenshot⌉[

Seventh screenshot

[⌊Eighth screenshot⌉⌊Eighth screenshot⌉[

Eighth screenshot

[⌊Ninth screenshot⌉⌊Ninth screenshot⌉[

Ninth screenshot

## 安裝方式

 1. Upload the ICE Chat plugin to `/wp-content/plugins/plugin-name` directory WordPress
    Plugin or it can be installed through WordPress screen directly.
 2. Activate the plugin by “Plugins” screen
 3. Use Chat Box Screen for plugin configuration.

## 常見問題集

Q. What is a chat button?
 A. A chat button helps a visitor to connect with an agent
or supervisor.

Q. Can a customer chat with agent and supervisor at the same time?
 A. Yes, a customer
can chat with agent and supervisor at same time. However, it depends upon the access
provided by organization.

Q. How are the chats exchanged between customer and agents/supervisors?
 A. Exchange
of chats or messages are possible through the medium of chat interface.

## 使用者評論

這個外掛目前沒有任何使用者評論。

## 參與者及開發者

以下人員參與了開源軟體〈ICE Chat WordPress Plugin〉的開發相關工作。

參與者

 *   [ Etech Global Services ](https://profiles.wordpress.org/etechgs/)

[將〈ICE Chat WordPress Plugin〉外掛本地化為台灣繁體中文版](https://translate.wordpress.org/projects/wp-plugins/ice-chat)

### 對開發相關資訊感興趣？

任何人均可[瀏覽程式碼](https://plugins.trac.wordpress.org/browser/ice-chat/)、查看
[SVN 存放庫](https://plugins.svn.wordpress.org/ice-chat/)，或透過 [RSS](https://plugins.trac.wordpress.org/log/ice-chat/?limit=100&mode=stop_on_copy&format=rss)
訂閱[開發記錄](https://plugins.trac.wordpress.org/log/ice-chat/)。

## 變更記錄

=1.0=
 * Initial release

## 中繼資料

 *  版本 **1.0.0**
 *  最後更新 **4 年前**
 *  啟用安裝數 **少於 10 次**
 *  WordPress 版本需求 ** 4.0 或更新版本 **
 *  已測試相容的 WordPress 版本 **5.9.13**
 *  PHP 版本需求 ** 5.0.0 或更新版本 **
 *  語言
 * [English (US)](https://wordpress.org/plugins/ice-chat/)
 *  [進階檢視](https://tw.wordpress.org/plugins/ice-chat/advanced/)

## 評分

這個項目尚無任何評論記錄。

[Your review](https://wordpress.org/support/plugin/ice-chat/reviews/#new-post)

[查看全部使用者評論](https://wordpress.org/support/plugin/ice-chat/reviews/)

## 參與者

 *   [ Etech Global Services ](https://profiles.wordpress.org/etechgs/)

## 技術支援

使用者可在技術支援論壇提出意見反應或使用問題。

 [檢視技術支援論壇](https://wordpress.org/support/plugin/ice-chat/)