Title: HeySpark – Live Chat Plugin Author: NickDuncan Published: 2026 年 5 月 15 日 Last modified: 2026 年 5 月 28 日 --- 搜尋外掛 ![](https://ps.w.org/heyspark/assets/banner-772x250.png?rev=3532649) ![](https://ps.w.org/heyspark/assets/icon.svg?rev=3532649) # HeySpark – Live Chat Plugin 由 [NickDuncan](https://profiles.wordpress.org/nickduncan/) 開發 [下載](https://downloads.wordpress.org/plugin/heyspark.1.0.1.zip) * [詳細資料](https://tw.wordpress.org/plugins/heyspark/#description) * [使用者評論](https://tw.wordpress.org/plugins/heyspark/#reviews) * [安裝方式](https://tw.wordpress.org/plugins/heyspark/#installation) * [開發資訊](https://tw.wordpress.org/plugins/heyspark/#developers) [技術支援](https://wordpress.org/support/plugin/heyspark/) ## 外掛說明 HeySpark adds a modern chat widget to your site and a conversational inbox inside WP-Admin. Your chat data stays on your WordPress install. No external services, no monthly subscriptions, no accounts to create. Just install, activate, and start chatting. #### Why HeySpark * **Self-hosted.** Conversations live in your database, on your server. Nobody else sees them. * **No accounts.** Install and go. No signup, no API keys. * **Modern UX.** A messenger-style widget your visitors already know how to use. * **Fast.** Lightweight, deferred asset loading, no heavy framework dependencies. * **Translation-ready.** Full text domain, bundled POT, right-to-left compatible. #### Free features * Floating chat widget on your site with Shadow DOM isolation (no theme conflicts) * WP-Admin inbox with a three-column conversation view * Real-time chat via long-polling (no external service required) * Online/Away toggle * Offline message form with email notifications when you’re away * Pre-chat form with name + email capture * Optional GDPR consent checkbox with configurable text * Appearance settings: greeting, brand color, launcher position (left/right) * Mobile show/hide toggle * Sound + desktop notifications for new messages * Visitor can view previous conversations after a chat is closed * Close conversations from the admin inbox * Translation-ready, bundled POT * Responsive, accessibility-minded design (keyboard navigation, ARIA live regions, focus management) #### Pro features (available separately) Upgrade to HeySpark Pro for: * Agent-initiated chats: proactively message online visitors * Multiple agents: map WP roles to agent capability, route new conversations * Quick responses (canned replies) * Page include/exclude rules * Business hours with timezone support * CSAT ratings after conversations end * Custom CSS for the widget Learn more at [codecabin.io/store/heyspark-pro](https://codecabin.io/store/heyspark-pro). ## 螢幕擷圖 * [[ * The admin inbox: conversation list, thread, and reply composer * [[ * The live chat plugin on the front end * [[ * Settings page with live preview * [[ * Offline message form shown when you’re away ## 安裝方式 1. Upload the `heyspark` folder to the `/wp-content/plugins/` directory, or install from the WordPress plugin directory. 2. Activate the plugin through the **Plugins** menu in WordPress. 3. Click **HeySpark** in the admin sidebar to access the inbox. 4. Visit **HeySpark > Settings** to customize the widget and notifications. 5. Browse to any page on your site. The chat launcher appears bottom-right by default. ## 常見問題集 ### Does HeySpark connect to a third-party server? No. Conversations are stored in your WordPress database. All real-time communication happens between the visitor’s browser and your own server via the WordPress REST API. ### How does real-time live chat work without a third-party service? HeySpark uses long-polling against the WordPress REST API. The visitor’s browser holds an open request that returns as soon as new activity happens on your conversation. It works on standard PHP hosting with no special server configuration. ### Will it work with caching plugins? Yes. The widget loads via deferred JavaScript and fetches its state over the REST API after the page loads, so cached HTML is fine. The admin inbox is not cached ( WP-Admin is never cached). ### How do I customize the widget’s colors? Open **HeySpark Settings**, pick a brand color, change the greeting text or launcher position, and save. The live preview shows your changes before you commit. ### Can I hide the chat on mobile devices? Yes. Uncheck **Show on mobile devices** in Settings. ### What happens when I close a conversation? The conversation is marked closed. The visitor sees a “This conversation has ended” banner with a button to start a new live chat. Past conversations appear in their widget home screen so they can view the history. ### Is it GDPR-compliant? Enable the **GDPR consent checkbox** in Settings and set your consent text. The pre-chat form will require the visitor to agree before sending. Visitor conversations are stored with a hashed, HttpOnly cookie. No personal data beyond what the visitor submits. By default HeySpark does not contact any third-party service with visitor data. See the FAQ entry below if you want to enable Gravatar-based visitor avatars (off by default; requires explicit opt-in). ### Does HeySpark contact any third-party servers? By default, no. Conversations, settings, agents and visitor sessions all live in your own WordPress database. There is one optional integration: under **Settings → Visitor tracking** you can turn on “Fetch visitor avatars from Gravatar”. When enabled, hashed visitor emails are sent to Gravatar (run by Automattic) to fetch avatar images shown in the admin inbox. This setting is off by default and the plugin makes no external requests for visitor data unless you opt in. Agent avatars in the admin inbox use WordPress’s built-in `get_avatar_url()` for the logged-in agent’s own account — this is standard WordPress behaviour, governed by the agent’s own profile rather than the plugin. ### Does the plugin work with multisite? Each site in a multisite network runs its own HeySpark install with its own conversations and settings. No network-wide inbox in v1. ### How do I translate HeySpark? A POT file is included at `/languages/heyspark.pot`. Use Poedit, Loco Translate, or translate.wordpress.org to create a translation. ## 使用者評論 ![](https://secure.gravatar.com/avatar/ffc2521d29d43b3a7f6daa9001e0280f8b1b39c72939d23ddf8af64c58d023d2? s=60&d=retro&r=g) ### 󠀁[Easy to use and works great](https://wordpress.org/support/topic/easy-to-use-and-works-great-97/)󠁿 [leeannnich](https://profiles.wordpress.org/leeannnich/) 2026 年 5 月 28 日 Great plugin! Easy to set up and works straight away. Having the chat inbox inside WordPress makes it super easy to reply to messages and manage chats. I also really like that everything stays private on your own website, without needing third-party services or monthly fees. A simple, lightweight, and privacy-friendly chat solution [ 閱讀全部 1 則使用者評論 ](https://wordpress.org/support/plugin/heyspark/reviews/) ## 參與者及開發者 以下人員參與了開源軟體〈HeySpark – Live Chat Plugin〉的開發相關工作。 參與者 * [ NickDuncan ](https://profiles.wordpress.org/nickduncan/) [將〈HeySpark – Live Chat Plugin〉外掛本地化為台灣繁體中文版](https://translate.wordpress.org/projects/wp-plugins/heyspark) ### 對開發相關資訊感興趣？ 任何人均可[瀏覽程式碼](https://plugins.trac.wordpress.org/browser/heyspark/)、查看 [SVN 存放庫](https://plugins.svn.wordpress.org/heyspark/)，或透過 [RSS](https://plugins.trac.wordpress.org/log/heyspark/?limit=100&mode=stop_on_copy&format=rss) 訂閱[開發記錄](https://plugins.trac.wordpress.org/log/heyspark/)。 ## 變更記錄 #### 1.0.1 * Fix: settings checkboxes on one tab were being reset when saving a different tab. * Fix: widget header now reflects the brand color you set in Appearance (was using a hard-coded gradient). #### 1.0.0 * Initial release. ## 中繼資料 * 版本 **1.0.1** * 最後更新 **4 天前** * 啟用安裝數 **100+** * WordPress 版本需求 ** 6.3 或更新版本 ** * 已測試相容的 WordPress 版本 **7.0** * PHP 版本需求 ** 7.4 或更新版本 ** * 語言 * [English (US)](https://wordpress.org/plugins/heyspark/) * 標籤: * [chat](https://tw.wordpress.org/plugins/tags/chat/)[chat plugin](https://tw.wordpress.org/plugins/tags/chat-plugin/) [live chat](https://tw.wordpress.org/plugins/tags/live-chat/)[live chat plugin](https://tw.wordpress.org/plugins/tags/live-chat-plugin/) [live support](https://tw.wordpress.org/plugins/tags/live-support/) * [進階檢視](https://tw.wordpress.org/plugins/heyspark/advanced/) ## 評分 5 星，滿分為 5 星 * [ 1 個 5 星使用者評論 ](https://wordpress.org/support/plugin/heyspark/reviews/?filter=5) * [ 0 個 4 星使用者評論 ](https://wordpress.org/support/plugin/heyspark/reviews/?filter=4) * [ 0 個 3 星使用者評論 ](https://wordpress.org/support/plugin/heyspark/reviews/?filter=3) * [ 0 個 2 星使用者評論 ](https://wordpress.org/support/plugin/heyspark/reviews/?filter=2) * [ 0 個 1 星使用者評論 ](https://wordpress.org/support/plugin/heyspark/reviews/?filter=1) [Your review](https://wordpress.org/support/plugin/heyspark/reviews/#new-post) [查看全部使用者評論](https://wordpress.org/support/plugin/heyspark/reviews/) ## 參與者 * [ NickDuncan ](https://profiles.wordpress.org/nickduncan/) ## 技術支援 最近 2 個月解決的問題: 總計 1 個問題，已解決 1 個 [檢視技術支援論壇](https://wordpress.org/support/plugin/heyspark/) ## 贊助 想要支援這個外掛的發展嗎？ [ 贊助這個外掛 ](https://codecabin.io/store/heyspark-pro)