Title: HelpLane Chat
Author: helplaneio
Published: <strong>2025 年 12 月 20 日</strong>
Last modified: 2025 年 12 月 20 日

---

搜尋外掛

![](https://ps.w.org/helplane-chat/assets/icon-256x256.png?rev=3424077)

# HelpLane Chat

 由 [helplaneio](https://profiles.wordpress.org/helplaneio/) 開發

[下載](https://downloads.wordpress.org/plugin/helplane-chat.1.0.0.zip)

 * [詳細資料](https://tw.wordpress.org/plugins/helplane-chat/#description)
 * [使用者評論](https://tw.wordpress.org/plugins/helplane-chat/#reviews)
 *  [安裝方式](https://tw.wordpress.org/plugins/helplane-chat/#installation)
 * [開發資訊](https://tw.wordpress.org/plugins/helplane-chat/#developers)

 [技術支援](https://wordpress.org/support/plugin/helplane-chat/)

## 外掛說明

HelpLane Chat adds a powerful live chat widget to your WordPress site, enabling 
real-time customer support directly from your HelpLane dashboard.

**Features:**

 * Easy setup – just enter your Brand Token
 * Automatic user identification for logged-in users
 * WooCommerce integration – see customer order stats
 * No coding required
 * Lightweight and fast

**For WooCommerce Stores:**

When WooCommerce is active, the plugin automatically passes customer data to HelpLane:
*
Customer order count * Lifetime value (total spent) * Currency

This helps your support team provide better, more personalized assistance.

### External services

This plugin connects to the HelpLane service to provide live chat functionality 
on your WordPress site.

**Service Provider:** HelpLane (helplane.io)

**What data is sent and when:**

 * The chat widget script is loaded from `chat.helplane.io` when any page on your
   site is viewed
 * When a visitor opens the chat widget, their messages are sent to HelpLane servers
 * For logged-in WordPress users, the following data is automatically sent to identify
   them:
    - User ID
    - Display name
    - Email address
 * When WooCommerce is active, additional customer data may be sent:
    - Order count
    - Total lifetime value (amount spent)
    - Currency

**Service links:**

 * [HelpLane Website](https://helplane.io)
 * [Terms of Service](https://www.helplane.io/terms)
 * [Privacy Policy](https://www.helplane.io/privacy-policy)

## 安裝方式

 1. Upload the `helplane-chat` folder to the `/wp-content/plugins/` directory
 2. Activate the plugin through the ‘Plugins’ menu in WordPress
 3. Go to Settings > HelpLane Chat
 4. Enter your Brand Token from your HelpLane dashboard
 5. Save settings – the chat widget will now appear on your site!

**New to HelpLane? Create a Free Account:**

 1. Go to [helplane.io](https://helplane.io) and click “Get Started Free”
 2. Create your account (no credit card required)
 3. Complete the quick setup wizard to create your first brand
 4. Your Brand Token will be shown in Settings > Chat Widget

**Already Have a HelpLane Account? Get Your Brand Token:**

 1. Log in to your [HelpLane dashboard](https://app.helplane.io)
 2. Click the gear icon to open Settings
 3. Select “Chat Widget” from the menu
 4. Copy your Brand Token from the “Install Widget” section
 5. Paste it in the plugin settings

## 常見問題集

### Where do I get my Brand Token?

Log in to your HelpLane dashboard and go to Settings > Chat Widget. Your Brand Token
is displayed there.

### Will this slow down my site?

No. The widget script loads asynchronously and won’t block your page from loading.

### Does it work with WooCommerce?

Yes! When WooCommerce is active, the plugin can automatically pass customer order
data to help your support team.

### Can I hide the widget on certain pages?

Yes, you can configure hidden URLs in your HelpLane dashboard under Chat Widget 
settings.

## 使用者評論

這個外掛目前沒有任何使用者評論。

## 參與者及開發者

以下人員參與了開源軟體〈HelpLane Chat〉的開發相關工作。

參與者

 *   [ helplaneio ](https://profiles.wordpress.org/helplaneio/)

[將〈HelpLane Chat〉外掛本地化為台灣繁體中文版](https://translate.wordpress.org/projects/wp-plugins/helplane-chat)

### 對開發相關資訊感興趣？

任何人均可[瀏覽程式碼](https://plugins.trac.wordpress.org/browser/helplane-chat/)、
查看 [SVN 存放庫](https://plugins.svn.wordpress.org/helplane-chat/)，或透過 [RSS](https://plugins.trac.wordpress.org/log/helplane-chat/?limit=100&mode=stop_on_copy&format=rss)
訂閱[開發記錄](https://plugins.trac.wordpress.org/log/helplane-chat/)。

## 變更記錄

#### 1.0.0

 * Initial release
 * Automatic user identification
 * WooCommerce integration
 * Settings page with easy configuration

## 中繼資料

 *  版本 **1.0.0**
 *  最後更新 **5 個月前**
 *  啟用安裝數 **少於 10 次**
 *  WordPress 版本需求 ** 5.0 或更新版本 **
 *  已測試相容的 WordPress 版本 **6.9.4**
 *  PHP 版本需求 ** 7.4 或更新版本 **
 *  語言
 * [English (US)](https://wordpress.org/plugins/helplane-chat/)
 * 標籤:
 * [chat](https://tw.wordpress.org/plugins/tags/chat/)[customer support](https://tw.wordpress.org/plugins/tags/customer-support/)
   [helpdesk](https://tw.wordpress.org/plugins/tags/helpdesk/)[live chat](https://tw.wordpress.org/plugins/tags/live-chat/)
   [woocommerce](https://tw.wordpress.org/plugins/tags/woocommerce/)
 *  [進階檢視](https://tw.wordpress.org/plugins/helplane-chat/advanced/)

## 評分

這個項目尚無任何評論記錄。

[Your review](https://wordpress.org/support/plugin/helplane-chat/reviews/#new-post)

[查看全部使用者評論](https://wordpress.org/support/plugin/helplane-chat/reviews/)

## 參與者

 *   [ helplaneio ](https://profiles.wordpress.org/helplaneio/)

## 技術支援

使用者可在技術支援論壇提出意見反應或使用問題。

 [檢視技術支援論壇](https://wordpress.org/support/plugin/helplane-chat/)