Title: Help Desk WP
Author: helpdeskwp
Published: <strong>2021 年 12 月 24 日</strong>
Last modified: 2022 年 1 月 30 日

---

搜尋外掛

![](https://ps.w.org/helpdeskwp/assets/banner-772x250.png?rev=2657794)

這個外掛**並未在最新的 3 個 WordPress 主要版本上進行測試**。開發者可能不再對這個
外掛進行維護或提供技術支援，並可能會與更新版本的 WordPress 產生使用上的相容性問題。

![](https://ps.w.org/helpdeskwp/assets/icon.svg?rev=2657794)

# Help Desk WP

 由 [helpdeskwp](https://profiles.wordpress.org/helpdeskwp/) 開發

[下載](https://downloads.wordpress.org/plugin/helpdeskwp.zip)

 * [詳細資料](https://tw.wordpress.org/plugins/helpdeskwp/#description)
 * [使用者評論](https://tw.wordpress.org/plugins/helpdeskwp/#reviews)
 *  [安裝方式](https://tw.wordpress.org/plugins/helpdeskwp/#installation)
 * [開發資訊](https://tw.wordpress.org/plugins/helpdeskwp/#developers)

 [技術支援](https://wordpress.org/support/plugin/helpdeskwp/)

## 外掛說明

Help Desk and customer support.

In order to set up the Help Desk WP on your website please follow the steps below.
First off you need to create a new page as your support portal page and then there
is a shortcode that you should put on the page.

[helpdesk_support_portal]

The above shortcode will render the content of the helpdesk on your page. Another
thing you should do is set your page as the support portal page in Help Desk WP 
settings.

In order to set that page navigate to WordPress -> Help Desk WP and at the top of
the page open up the settings and then in the Portal Page tab you can select your
page and save it.

Your support system is ready now. Your customers can open that page and submit their
tickets.

The tickets will be shown in WordPress -> Help Desk WP and you can filter and answer
them.

Watch the following video for more information.

#### Features

 * Unlimited Agents
 * Sorting And Filtering
 * Custom Category
 * Custom Type
 * Custom Priority
 * Custom Status
 * Email Notification
 * Customers Dashboard
 * Documentations

## 螢幕擷圖

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## 安裝方式

 * Upload plugin files to your plugins folder, or install using WordPress built-
   in Add New Plugin installer
 * Activate the plugin

## 使用者評論

這個外掛目前沒有任何使用者評論。

## 參與者及開發者

以下人員參與了開源軟體〈Help Desk WP〉的開發相關工作。

參與者

 *   [ helpdeskwp ](https://profiles.wordpress.org/helpdeskwp/)
 *   [ Hi ](https://profiles.wordpress.org/mhmdm/)

[將〈Help Desk WP〉外掛本地化為台灣繁體中文版](https://translate.wordpress.org/projects/wp-plugins/helpdeskwp)

### 對開發相關資訊感興趣？

任何人均可[瀏覽程式碼](https://plugins.trac.wordpress.org/browser/helpdeskwp/)、
查看 [SVN 存放庫](https://plugins.svn.wordpress.org/helpdeskwp/)，或透過 [RSS](https://plugins.trac.wordpress.org/log/helpdeskwp/?limit=100&mode=stop_on_copy&format=rss)
訂閱[開發記錄](https://plugins.trac.wordpress.org/log/helpdeskwp/)。

## 中繼資料

 *  版本 **1.2.0**
 *  最後更新 **4 年前**
 *  啟用安裝數 **少於 10 次**
 *  WordPress 版本需求 ** 5.2 或更新版本 **
 *  已測試相容的 WordPress 版本 **5.9.13**
 *  語言
 * [English (US)](https://wordpress.org/plugins/helpdeskwp/)
 * 標籤:
 * [customer support](https://tw.wordpress.org/plugins/tags/customer-support/)[helpdesk](https://tw.wordpress.org/plugins/tags/helpdesk/)
   [support](https://tw.wordpress.org/plugins/tags/support/)[Support Ticket](https://tw.wordpress.org/plugins/tags/support-ticket/)
   [ticket system](https://tw.wordpress.org/plugins/tags/ticket-system/)
 *  [進階檢視](https://tw.wordpress.org/plugins/helpdeskwp/advanced/)

## 評分

這個項目尚無任何評論記錄。

[Your review](https://wordpress.org/support/plugin/helpdeskwp/reviews/#new-post)

[查看全部使用者評論](https://wordpress.org/support/plugin/helpdeskwp/reviews/)

## 參與者

 *   [ helpdeskwp ](https://profiles.wordpress.org/helpdeskwp/)
 *   [ Hi ](https://profiles.wordpress.org/mhmdm/)

## 技術支援

使用者可在技術支援論壇提出意見反應或使用問題。

 [檢視技術支援論壇](https://wordpress.org/support/plugin/helpdeskwp/)