Title: Help Scout Author: BoldGrid Published: 2016 年 10 月 14 日 Last modified: 2026 年 5 月 19 日 --- 搜尋外掛 ![](https://ps.w.org/help-scout/assets/banner-772x250.png?rev=1542132) ![](https://ps.w.org/help-scout/assets/icon.svg?rev=1514974) # Help Scout 由 [BoldGrid](https://profiles.wordpress.org/boldgrid/) 開發 [下載](https://downloads.wordpress.org/plugin/help-scout.6.5.7.zip) * [詳細資料](https://tw.wordpress.org/plugins/help-scout/#description) * [使用者評論](https://tw.wordpress.org/plugins/help-scout/#reviews) * [安裝方式](https://tw.wordpress.org/plugins/help-scout/#installation) * [開發資訊](https://tw.wordpress.org/plugins/help-scout/#developers) [技術支援](https://wordpress.org/support/plugin/help-scout/) ## 外掛說明 #### Help Scout for WordPress Thousands of businesses in more than 140 countries use Help Scout to make every customer support interaction more human & more helpful. #### Features This simple plugin takes only a few minutes to setup. It enables you to do a couple important things: * Add a contact form to your site, which submits inquiriest to Help Scout * Add a [Help Scout Beacon](https://www.helpscout.net/embed-tools/) to your site. Just paste your embed code and save. > **Looking for more horsepower? Try Help Scout Desk.** > [Help Scout Desk](https://wphelpscout.com/?utm_medium=link&utm_campaign=hsfree&utm_source=wordpress.org) > is a premium plugin that adds a full-featured customer portal to your WordPress > site. Customers can submit inquiries, see their complete history and more. ## 螢幕擷圖 * [[ * Submission form * [[ * Beacon ## 安裝方式 1. [Sign up for Help Scout](https://secure.helpscout.net/members/register/13/) if you don’t already have an account. 2. Upload plugin folder to your `/wp-content/plugins/` directory 3. Activate the plugin through the **Plugins** menu in WordPress 4. Open the settings for the plugin, then add your Application ID, App Secret, and Mailbox ID. 5. Add `[hsd_form]` shortcode to a page or post to capture contact submissions OR use the Help Scout beacon. Have a look at the [getting started guide](https://wphelpscout.com/support/docs/getting-started-with-help-scout-desk/) for more detailed information on setting up Help Scout for WordPress. ## 常見問題集 ### Does this work if I’m on the Help Scout Free plan? Beacon is included on all Free plans, so you can embed your Beacon using this plugin. However, the contact form requires an API key, and API access is only available for paying plans. ## 使用者評論 ![](https://secure.gravatar.com/avatar/2b46eadab63291b04cc3c14edc8537d054595e4096db66ec840a58aa912773f9? s=60&d=retro&r=g) ### 󠀁[Trash Plugin, Breaks on Woocommerce](https://wordpress.org/support/topic/trash-plugin-breaks-on-woocommerce/)󠁿 [fidyyuan](https://profiles.wordpress.org/fidyyuan/) 2025 年 1 月 29 日 1 則留言 Absolutely garbage plugin. Enable it, follow the guide, but there’s no way to activate the app. Then, it throws nonstop errors when you try to change the status of an order and doesn’t let customers check out their order. Beacon doesn’t work either. Took weeks before the critical error was resolved either. ![](https://secure.gravatar.com/avatar/73551a1bbee333bdf7e66bc8fca3af7d48480df85fe4fec9525f10316ec94b96? s=60&d=retro&r=g) ### 󠀁[Works great with WordPress!](https://wordpress.org/support/topic/works-great-with-wordpress-2/)󠁿 [ttherex](https://profiles.wordpress.org/ttherex/) 2022 年 1 月 23 日 1 則留言 Very easy to use! ![](https://secure.gravatar.com/avatar/0ed939abf38daec4bdeec1954662884b5b4fdbea67435be3ba6b8fa78fdded98? s=60&d=retro&r=g) ### 󠀁[So I good I paid for the premium version](https://wordpress.org/support/topic/so-i-good-i-paid-for-the-premium-version/)󠁿 [dear.leader](https://profiles.wordpress.org/llcodyson/) 2018 年 2 月 6 日 Amazing plugin. Well supported and always seems to work without issue. I upgraded to Help Scout Desk so I could take advantage of the WooCommerce integration which allows for customer orders to appear right in Help Scout when we’re responding to a customer’s message. ![](https://secure.gravatar.com/avatar/fb5e5b5f57c4e5c72200710ed6d6c65d7e38bc88dff5d78d9b89ae7899f30b83? s=60&d=retro&r=g) ### 󠀁[Feature rich and well supported](https://wordpress.org/support/topic/feature-rich-and-well-supported/)󠁿 [srumery](https://profiles.wordpress.org/srumery/) 2017 年 4 月 12 日 Great solution for those looking to integrate Help Scout into your website. ![](https://secure.gravatar.com/avatar/d0608bf948397aeffecdcf2fac4633024fee45067f661c5ea68920269282e26f? s=60&d=retro&r=g) ### 󠀁[Integrates Help Scout nicely on our site](https://wordpress.org/support/topic/integrates-help-scout-nicely-on-our-site/)󠁿 [Bryan Hoffman](https://profiles.wordpress.org/spigot/) 2016 年 12 月 13 日 Easy way to add HelpScout to a site ![](https://secure.gravatar.com/avatar/5cfb7424dbd7e724173729766ab9b8e4c546b7e6b7a074d90119628164dcac40? s=60&d=retro&r=g) ### 󠀁[Pretty Awesome, Almost as Awesome as Help Scout](https://wordpress.org/support/topic/pretty-awesome-almost-as-awesome-as-help-scout/)󠁿 [Dan Cameron](https://profiles.wordpress.org/dancameron/) 2016 年 10 月 14 日 It’s pretty great. However, I’m the author of the plugin so I’m a bit biased…even if I use it at sproutapps.co. [ 閱讀全部 6 則使用者評論 ](https://wordpress.org/support/plugin/help-scout/reviews/) ## 參與者及開發者 以下人員參與了開源軟體〈Help Scout〉的開發相關工作。 參與者 * [ BoldGrid ](https://profiles.wordpress.org/boldgrid/) * [ Help Scout ](https://profiles.wordpress.org/helpscout/) * [ Sprout Apps ](https://profiles.wordpress.org/sproutapps/) * [ Dan Cameron ](https://profiles.wordpress.org/dancameron/) * [ Elana Davis ](https://profiles.wordpress.org/elanasparkle/) * [ avonville1 ](https://profiles.wordpress.org/avonville1/) * [ James Rosado ](https://profiles.wordpress.org/jamesros161/) 〈Help Scout〉外掛目前已有 1 個本地化語言版本。 感謝[全部譯者](https://translate.wordpress.org/projects/wp-plugins/help-scout/contributors) 為這個外掛做出的貢獻。 [將〈Help Scout〉外掛本地化為台灣繁體中文版](https://translate.wordpress.org/projects/wp-plugins/help-scout) ### 對開發相關資訊感興趣？ 任何人均可[瀏覽程式碼](https://plugins.trac.wordpress.org/browser/help-scout/)、 查看 [SVN 存放庫](https://plugins.svn.wordpress.org/help-scout/)，或透過 [RSS](https://plugins.trac.wordpress.org/log/help-scout/?limit=100&mode=stop_on_copy&format=rss) 訂閱[開發記錄](https://plugins.trac.wordpress.org/log/help-scout/)。 ## 變更記錄 #### 6.5.7 * **Fix:** Vulnerability fix [#25](https://github.com/BoldGrid/help-scout/issues/25) #### 6.5.6 * **Fix:** Fixes beacon script not loading [#60](https://github.com/BoldGrid/help-scout-desk/issues/60) #### 6.5.4 * **Fix:** Fixes issues when posts are saved causing nonce error. #### 6.5.3 * **Fix:** Updates to WordPress coding standards. #### 6.5.1 * **Fix:** SSL Verify update * **Fix:** Label Changes #### 5.0 * NEW: Full Beacon 2.0 support * NEW: Move to new domain * NEW: Admin found under settings #### 4.2.1 * Fix: Admin CSS Issue #### 4.2 * New: Option to reset customer ids #### 4.0.5 * Fix: Variable typos #### 4.0.4 * Fix: WYSIWYG editor not showing for HSD * Fix: Explicitly send credentials for AJAX requests, since WPEngine has some issues. #### 4.0.3 * Fix: Admin hidden becuase of missing capability #### 4.0.1 * New: Support for Free Help Scout Plugin * Fix: All tags will be in-sync ## 中繼資料 * 版本 **6.5.7** * 最後更新 **1 週前** * 啟用安裝數 **400+** * WordPress 版本需求 ** 4.5 或更新版本 ** * 已測試相容的 WordPress 版本 **7.0** * 語言 * [Dutch](https://nl.wordpress.org/plugins/help-scout/) 及 [English (US)](https://wordpress.org/plugins/help-scout/). * [將這個外掛本地化為你的母語版本](https://translate.wordpress.org/projects/wp-plugins/help-scout) * 標籤: * [documentation](https://tw.wordpress.org/plugins/tags/documentation/)[helpdesk](https://tw.wordpress.org/plugins/tags/helpdesk/) [support](https://tw.wordpress.org/plugins/tags/support/) * [進階檢視](https://tw.wordpress.org/plugins/help-scout/advanced/) ## 評分 4.3 星，滿分為 5 星 * [ 5 個 5 星使用者評論 ](https://wordpress.org/support/plugin/help-scout/reviews/?filter=5) * [ 0 個 4 星使用者評論 ](https://wordpress.org/support/plugin/help-scout/reviews/?filter=4) * [ 0 個 3 星使用者評論 ](https://wordpress.org/support/plugin/help-scout/reviews/?filter=3) * [ 0 個 2 星使用者評論 ](https://wordpress.org/support/plugin/help-scout/reviews/?filter=2) * [ 1 個 1 星使用者評論 ](https://wordpress.org/support/plugin/help-scout/reviews/?filter=1) [Your review](https://wordpress.org/support/plugin/help-scout/reviews/#new-post) [查看全部使用者評論](https://wordpress.org/support/plugin/help-scout/reviews/) ## 參與者 * [ BoldGrid ](https://profiles.wordpress.org/boldgrid/) * [ Help Scout ](https://profiles.wordpress.org/helpscout/) * [ Sprout Apps ](https://profiles.wordpress.org/sproutapps/) * [ Dan Cameron ](https://profiles.wordpress.org/dancameron/) * [ Elana Davis ](https://profiles.wordpress.org/elanasparkle/) * [ avonville1 ](https://profiles.wordpress.org/avonville1/) * [ James Rosado ](https://profiles.wordpress.org/jamesros161/) ## 技術支援 使用者可在技術支援論壇提出意見反應或使用問題。 [檢視技術支援論壇](https://wordpress.org/support/plugin/help-scout/)