Title: GRT Ticket Author: Ridhwan Ahsan Published: 2026 年 2 月 15 日 Last modified: 2026 年 3 月 12 日 --- 搜尋外掛 ![](https://ps.w.org/grt-ticket/assets/banner-772x250.png?rev=3462619) ![](https://ps.w.org/grt-ticket/assets/icon-256x256.png?rev=3462560) # GRT Ticket 由 [Ridhwan Ahsan](https://profiles.wordpress.org/ridhwanahsann/) 開發 [下載](https://downloads.wordpress.org/plugin/grt-ticket.1.2.4.zip) * [詳細資料](https://tw.wordpress.org/plugins/grt-ticket/#description) * [使用者評論](https://tw.wordpress.org/plugins/grt-ticket/#reviews) * [安裝方式](https://tw.wordpress.org/plugins/grt-ticket/#installation) * [開發資訊](https://tw.wordpress.org/plugins/grt-ticket/#developers) [技術支援](https://wordpress.org/support/plugin/grt-ticket/) ## 外掛說明 **Note on Minified JS**: The `public/js/supabase.js` file is a minified build of the Supabase JS client. Source code available at: https://github.com/supabase/supabase- js ### Features * **Webhooks & Integrations (New!)**: Send notifications to **Slack**, **Discord**, or **Zapier** when a new ticket is created. * **Supabase Integration**: True real-time chat powered by Supabase Realtime DB( optional) * **Guest Access (New!)**: Guests can view and reply to their tickets immediately after submission via secure cookie (no login required). * Create and manage tickets from WordPress admin and frontend * Real-time chat between users and admins * **Custom Fields Builder**: Create custom forms with Text, Textarea, Number, Email, URL, Select, and Date fields * **Advanced Search**: Filter tickets by User Name or Ticket ID instantly * **Guest Ticket Submission**: Users can submit tickets without an account (secure cookie access) * **User Profile**: Users can manage their profile and upload avatars * Auto-Assignment: Automatically assign tickets to agents based on category * Agent Performance: View stats on agent performance and ticket resolution * Email Piping: User replies via email are automatically added to ticket chat * Email Notifications: Chat replies are sent to user email (with direct frontend links) * IMAP/SMTP settings configurable via plugin settings * Secure input handling and WordPress coding standards compliant * Fully GPL-2.0 compatible ### External Services This plugin integrates with the following third-party services: ### 1. Twilio (Optional) * **Service**: Twilio API (WhatsApp & SMS) * **Usage**: Sends notifications to admins and users via WhatsApp or SMS. * **Data Sent**: Message content, phone numbers. * **Privacy Policy**: [Twilio Privacy Policy](https://www.twilio.com/legal/privacy) ### 2. Supabase (Optional) * **Service**: Supabase Realtime * **Usage**: Provides real-time chat capabilities. * **Data Sent**: Chat messages, user IDs (for authentication). * **Privacy Policy**: [Supabase Privacy Policy](https://supabase.com/privacy) ### 3. Webhooks (Slack, Discord, Zapier) * **Usage**: Sends ticket data to external services for notification/automation. * **Data Sent**: Ticket details (title, ID, user email, message). ### Supabase Configuration (Optional for Realtime) 1. Create a project at [Supabase](https://supabase.com). 2. Get your **Project URL**, **Anon Key**, and **Service Role Secret**. 3. In WordPress, go to **GRT Ticket > Settings** and enter these credentials. 4. In Supabase SQL Editor, run this command to create the messages table: create table public.grt_messages ( id bigint not null, ticket_id bigint not null, sender_type text not null, sender_name text not null, message text null, attachment_url text null, is_internal integer null default 0, created_at timestamp with time zone null default now(), constraint grt_messages_pkey primary key (id) ) TABLESPACE pg_default; 5. **IMPORTANT**: Go to **Supabase Dashboard > Database > Publications** (or Replication) and enable **“grt_messages”** for Realtime. (Otherwise, no messages will be received!) 6. Enable “Realtime Chat” in plugin settings. ## 螢幕擷圖 * [[ * [[ * [[ * [[ * [[ ## 安裝方式 1. Upload the plugin files to the `/wp-content/plugins/grt-ticket` directory, or install the plugin through the WordPress plugins screen directly. 2. Activate the plugin through the ‘Plugins’ screen in WordPress. 3. Use the Settings->GRT Ticket screen to configure the plugin. 4. Add the shortcode `[grt_ticket]` to any page to display the ticket submission form. ## 使用者評論 ![](https://secure.gravatar.com/avatar/ce2ebcce0889a8e1e44dc3dae83c9b56b1515104a28af6220af7de1acca2fe9f? s=60&d=retro&r=g) ### 󠀁[Simple, Powerful & Reliable Support Plugin](https://wordpress.org/support/topic/simple-powerful-reliable-support-plugin/)󠁿 [Md. Rakib Ullah](https://profiles.wordpress.org/rakib417/) 2026 年 2 月 16 日 This plugin made setting up a support system in WordPress very easy. Everything works smoothly, from ticket creation to real-time chat. I especially like the guest access feature and the clean overall experience. It feels solid, well-built, and practical for real use. Highly recommended for anyone who needs a reliable helpdesk solution. [ 閱讀全部 1 則使用者評論 ](https://wordpress.org/support/plugin/grt-ticket/reviews/) ## 參與者及開發者 以下人員參與了開源軟體〈GRT Ticket〉的開發相關工作。 參與者 * [ Ridhwan Ahsan ](https://profiles.wordpress.org/ridhwanahsann/) [將〈GRT Ticket〉外掛本地化為台灣繁體中文版](https://translate.wordpress.org/projects/wp-plugins/grt-ticket) ### 對開發相關資訊感興趣？ 任何人均可[瀏覽程式碼](https://plugins.trac.wordpress.org/browser/grt-ticket/)、 查看 [SVN 存放庫](https://plugins.svn.wordpress.org/grt-ticket/)，或透過 [RSS](https://plugins.trac.wordpress.org/log/grt-ticket/?limit=100&mode=stop_on_copy&format=rss) 訂閱[開發記錄](https://plugins.trac.wordpress.org/log/grt-ticket/)。 ## 變更記錄 #### 1.2.4 * UI: Improved admin dashboard layout and visuals. * UI: Enhanced user ticket submission form styling. * UI: Refined user chat interface design and responsiveness. #### 1.1.4 * Security: Removed all user creation and auto-login functionality to prevent security risks. * Security: Implemented secure cookie-based access for guest tickets. * Security: Fixed escaping issues in shortcodes and admin pages. * Security: Added missing nonces and permission checks in AJAX handlers. * Fix: Removed debug.log and added source code documentation for minified JS. * Fix: Added ‘ridhwanahsann’ to contributors list. #### 1.1.3 * Minor bug fixes and performance improvements. #### 1.1.2 * Feature: **Webhooks & Integrations** – Added support for Slack, Discord, and Zapier notifications. * Feature: **Guest Access** – Implemented secure cookie-based access for guests( no login required to view own ticket). * Improvement: Updated email notifications to include direct frontend links to tickets. * Improvement: Added “Webhooks & Integrations” tab in Settings. #### 1.1.1 * Improvement: Updated documentation and README. * Improvement: Minor UI tweaks. #### 1.1.0 * Feature: Added **Supabase Realtime Integration** for instant chat updates without polling. * Feature: Hybrid architecture (WordPress DB for storage + Supabase for realtime sync). * Improvement: Added “Test Connection” buttons for Supabase (Read/Write). * Improvement: Secure Service Role handling in settings. * Fix: Solved profile image upload issues. * Fix: Resolved redirect 404 error after ticket submission. #### 1.0.8 * Feature: Added Advanced Search Filter in Tickets List (Search by Name or Ticket ID). * Feature: Introduced Custom Fields Builder for ticket submission forms. * Improvement: Enhanced ticket list query performance. #### 1.0.7 = * Fix: Browser notifications now trigger even when the tab is active. #### 1.0.6 * Feature: Added Profile Tab in the chat sidebar. * Feature: Implemented Profile Image Upload functionality. * UI: Improved sidebar navigation. * UI: Added camera overlay effect for profile image upload. #### 1.0.5 * Feature: Added automatic ticket assignment to agents based on issue category. * Feature: Added “Agent Performance” widget to the admin dashboard. * Feature: Implemented email notifications for agents. * Improvement: Enhanced dashboard UI. #### 1.0.4 * UI Improvements: Enhanced login form styling. * Security: Improved password handling for guest ticket submissions. * Fix: Minor bug fixes and performance improvements. #### 1.0.3 * UI Improvements: Updated ticket form layout and styling. * Added guest ticket submission with auto-account creation. * Improved email piping and notifications. #### 1.0.0 * Initial release. ## 中繼資料 * 版本 **1.2.4** * 最後更新 **3 個月前** * 啟用安裝數 **少於 10 次** * WordPress 版本需求 ** 5.0 或更新版本 ** * 已測試相容的 WordPress 版本 **6.9.4** * 語言 * [English (US)](https://wordpress.org/plugins/grt-ticket/) * 標籤: * [chat](https://tw.wordpress.org/plugins/tags/chat/)[helpdesk](https://tw.wordpress.org/plugins/tags/helpdesk/) [support](https://tw.wordpress.org/plugins/tags/support/)[ticket](https://tw.wordpress.org/plugins/tags/ticket/) [webhooks](https://tw.wordpress.org/plugins/tags/webhooks/) * [進階檢視](https://tw.wordpress.org/plugins/grt-ticket/advanced/) ## 評分 5 星，滿分為 5 星 * [ 1 個 5 星使用者評論 ](https://wordpress.org/support/plugin/grt-ticket/reviews/?filter=5) * [ 0 個 4 星使用者評論 ](https://wordpress.org/support/plugin/grt-ticket/reviews/?filter=4) * [ 0 個 3 星使用者評論 ](https://wordpress.org/support/plugin/grt-ticket/reviews/?filter=3) * [ 0 個 2 星使用者評論 ](https://wordpress.org/support/plugin/grt-ticket/reviews/?filter=2) * [ 0 個 1 星使用者評論 ](https://wordpress.org/support/plugin/grt-ticket/reviews/?filter=1) [Your review](https://wordpress.org/support/plugin/grt-ticket/reviews/#new-post) [查看全部使用者評論](https://wordpress.org/support/plugin/grt-ticket/reviews/) ## 參與者 * [ Ridhwan Ahsan ](https://profiles.wordpress.org/ridhwanahsann/) ## 技術支援 使用者可在技術支援論壇提出意見反應或使用問題。 [檢視技術支援論壇](https://wordpress.org/support/plugin/grt-ticket/)