Title: GrowthSupport
Author: ablancodev
Published: <strong>2026 年 9 月 27 日</strong>
Last modified: 2026 年 9 月 27 日

---

搜尋外掛

![](https://ps.w.org/growthsupport/assets/icon-256x256.png?rev=3715050)

# GrowthSupport

 由 [ablancodev](https://profiles.wordpress.org/eggemplo/) 開發

[下載](https://downloads.wordpress.org/plugin/growthsupport.1.0.0.zip)

 * [詳細資料](https://tw.wordpress.org/plugins/growthsupport/#description)
 * [使用者評論](https://tw.wordpress.org/plugins/growthsupport/#reviews)
 *  [安裝方式](https://tw.wordpress.org/plugins/growthsupport/#installation)
 * [開發資訊](https://tw.wordpress.org/plugins/growthsupport/#developers)

 [技術支援](https://wordpress.org/support/plugin/growthsupport/)

## 外掛說明

GrowthSupport gives you a full support ticket system that lives entirely inside 
WordPress — no external services, no SaaS fees, no extra logins. If you’re looking
for a self-hosted alternative to tools like Zendesk that runs entirely within your
own WordPress site, this is it.

**For clients:**

 * Open a new ticket in under 30 seconds using the included shortcode on any page.
 * See only their own tickets — no data leakage from other users.
 * Follow the full conversation thread with clear CLIENT / TEAM message labels.
 * Filter tickets by status (Open, In Progress, Resolved, Closed).
 * Close their own ticket once their issue is resolved.

**For agents:**

 * A dedicated admin panel shows all tickets at a glance: status badge, priority
   level (Urgent / High / Normal / Low), reply count, client name, and relative 
   timestamp.
 * Open any ticket to read the full conversation thread and reply instantly.
 * Change ticket status (Open  In Progress  Resolved  Closed) from a dropdown in
   the ticket header.
 * Filter the ticket list by status to focus on what matters right now.

**Under the hood:**

 * Uses custom database tables — no bloat from WordPress post types.
 * Clean REST API (`/wp-json/growthsupport/v1/tickets`) for headless or custom integrations.
 * Extensible hooks (`growthsup_ticket_created`, `growthsup_ticket_reply_posted`,`
   growthsup_ticket_status_changed`, `growthsup_ticket_format`) so add-ons can build
   on top.
 * Supports multiple support agents: any WordPress user with the `growthsup_manage_tickets`
   capability can handle tickets.
 * Fully translatable. Default language: English.

**Shortcode**

Place `[growthsupport_tickets]` on any page to show the client ticket portal. Only
logged-in users with the `growthsup_create_tickets` capability can see it.

**Pro version**

[GrowthSupport Pro](https://growthplugins.com/plugin/growthsupport/) is an optional
add-on that extends the free plugin with:

 * **MCP Abilities** — exposes GrowthSupport to AI agents via the WordPress Abilities
   API (requires WordPress 6.9+).
 * **Email notifications** — automatic emails to agents on new tickets and client
   replies; automatic emails to clients on agent replies and status changes.

## 螢幕擷圖

[⌊The agent dashboard shows all tickets at a glance with status badges, priority
levels, reply counts, and client names.⌉⌊The agent dashboard shows all tickets at
a glance with status badges, priority levels, reply counts, and client names.⌉[

The agent dashboard shows all tickets at a glance with status badges, priority levels,
reply counts, and client names.

[⌊Full ticket conversation view in the admin — agents can reply and change status
without leaving WordPress.⌉⌊Full ticket conversation view in the admin — agents 
can reply and change status without leaving WordPress.⌉[

Full ticket conversation view in the admin — agents can reply and change status 
without leaving WordPress.

[⌊The client-facing ticket portal — each user sees only their own tickets with status
filter.⌉⌊The client-facing ticket portal — each user sees only their own tickets
with status filter.⌉[

The client-facing ticket portal — each user sees only their own tickets with status
filter.

[⌊Client conversation view with clear CLIENT / TEAM message labels and a reply form.⌉⌊
Client conversation view with clear CLIENT / TEAM message labels and a reply form
.⌉[

Client conversation view with clear CLIENT / TEAM message labels and a reply form.

[⌊The new-ticket modal — clients can submit a ticket with subject, description, 
and priority in seconds.⌉⌊The new-ticket modal — clients can submit a ticket with
subject, description, and priority in seconds.⌉[

The new-ticket modal — clients can submit a ticket with subject, description, and
priority in seconds.

[⌊Admin ticket list filtered to "Open" tickets only.⌉⌊Admin ticket list filtered
to "Open" tickets only.⌉[

Admin ticket list filtered to “Open” tickets only.

[⌊Status dropdown in the admin ticket header for quick status changes.⌉⌊Status dropdown
in the admin ticket header for quick status changes.⌉[

Status dropdown in the admin ticket header for quick status changes.

## 安裝方式

 1. Upload the `growthsupport` folder to the `/wp-content/plugins/` directory, or install
    directly through **Plugins > Add New**.
 2. Activate the plugin through the **Plugins** menu in WordPress.
 3. Go to **GrowthSupport** in the admin menu to see the ticket dashboard.
 4. Create a page and add the shortcode `[growthsupport_tickets]` to give clients their
    support portal.
 5. Share the page URL with your clients. They must be logged in to create and view
    tickets.

## 常見問題集

### Do clients need a WordPress account?

Yes. Clients must be logged-in WordPress users. The plugin grants the `growthsup_create_tickets`
capability to all standard roles (subscriber, contributor, author, editor) on activation,
so any registered user can open tickets.

### Can I have multiple support agents?

Yes — any WordPress user with the `growthsup_manage_tickets` capability can access
the admin panel and respond to tickets. By default this capability is granted to
administrators. You can grant it to other roles or individual users using a capabilities
plugin (e.g. Members, User Role Editor).

### Where is the ticket data stored?

All tickets and replies are stored in two custom tables in your own WordPress database(`
wp_growthsup_tickets` and `wp_growthsup_ticket_replies`). No data is sent to external
services.

### Can I customise the frontend appearance?

The frontend uses minimal CSS you can override in your theme. The HTML structure
is rendered by `assets/js/growthsupport.js` and the styles are in `assets/css/growthsupport.
css`.

### Is there a REST API?

Yes. All ticket operations are available at `/wp-json/growthsupport/v1/tickets`.
Authentication uses standard WordPress cookie or application password authentication.

### What happens to the data when I uninstall the plugin?

Uninstalling (not just deactivating) the plugin drops both database tables and removes
all plugin options and capabilities. This action is irreversible.

### Does this plugin send emails?

The free version does not send any emails. Email notifications for agents and clients
are available in GrowthSupport Pro.

### Is this a self-hosted alternative to Zendesk?

Yes. GrowthSupport is built for WordPress sites that need a clean support desk without
the cost and complexity of external SaaS platforms like Zendesk, Freshdesk, or Help
Scout. There are no per-agent fees, no monthly subscriptions, and no data leaving
your server. Everything runs inside WordPress using your existing users, database,
and theme.

### Is the plugin GDPR compliant?

The plugin stores only data that users explicitly submit (ticket subject, description,
replies) along with their WordPress user ID. All data stays in your database. No
data is shared with third parties. You are responsible for disclosing this data 
collection in your privacy policy.

## 使用者評論

這個外掛目前沒有任何使用者評論。

## 參與者及開發者

以下人員參與了開源軟體〈GrowthSupport〉的開發相關工作。

參與者

 *   [ ablancodev ](https://profiles.wordpress.org/eggemplo/)

[將〈GrowthSupport〉外掛本地化為台灣繁體中文版](https://translate.wordpress.org/projects/wp-plugins/growthsupport)

### 對開發相關資訊感興趣？

任何人均可[瀏覽程式碼](https://plugins.trac.wordpress.org/browser/growthsupport/)、
查看 [SVN 存放庫](https://plugins.svn.wordpress.org/growthsupport/)，或透過 [RSS](https://plugins.trac.wordpress.org/log/growthsupport/?limit=100&mode=stop_on_copy&format=rss)
訂閱[開發記錄](https://plugins.trac.wordpress.org/log/growthsupport/)。

## 變更記錄

#### 1.0.0

 * Initial release.

## 中繼資料

 *  版本 **1.0.0**
 *  最後更新 **3 天前**
 *  啟用安裝數 **少於 10 次**
 *  WordPress 版本需求 ** 6.2 或更新版本 **
 *  已測試相容的 WordPress 版本 **7.1.2**
 *  PHP 版本需求 ** 8.0 或更新版本 **
 *  語言
 * [English (US)](https://wordpress.org/plugins/growthsupport/)
 * 標籤:
 * [customer support](https://tw.wordpress.org/plugins/tags/customer-support/)[help desk](https://tw.wordpress.org/plugins/tags/help-desk/)
   [helpdesk](https://tw.wordpress.org/plugins/tags/helpdesk/)[support](https://tw.wordpress.org/plugins/tags/support/)
   [tickets](https://tw.wordpress.org/plugins/tags/tickets/)
 *  [進階檢視](https://tw.wordpress.org/plugins/growthsupport/advanced/)

## 評分

這個項目尚無任何評論記錄。

[撰寫評分](https://wordpress.org/support/plugin/growthsupport/reviews/#new-post)

[查看全部使用者評論](https://wordpress.org/support/plugin/growthsupport/reviews/)

## 參與者

 *   [ ablancodev ](https://profiles.wordpress.org/eggemplo/)

## 技術支援

使用者可在技術支援論壇提出意見反應或使用問題。

 [檢視技術支援論壇](https://wordpress.org/support/plugin/growthsupport/)