Title: Fortuna AI Customer Service
Author: Fortuna
Published: <strong>2026 年 5 月 4 日</strong>
Last modified: 2026 年 5 月 4 日

---

搜尋外掛

![](https://ps.w.org/fortuna-cs/assets/banner-772x250.png?rev=3522014)

![](https://ps.w.org/fortuna-cs/assets/icon-256x256.png?rev=3522014)

# Fortuna AI Customer Service

 由 [Fortuna](https://profiles.wordpress.org/hirefortuna/) 開發

[下載](https://downloads.wordpress.org/plugin/fortuna-cs.1.0.0.zip)

 * [詳細資料](https://tw.wordpress.org/plugins/fortuna-cs/#description)
 * [使用者評論](https://tw.wordpress.org/plugins/fortuna-cs/#reviews)
 *  [安裝方式](https://tw.wordpress.org/plugins/fortuna-cs/#installation)
 * [開發資訊](https://tw.wordpress.org/plugins/fortuna-cs/#developers)

 [技術支援](https://wordpress.org/support/plugin/fortuna-cs/)

## 外掛說明

Fortuna AI Customer Service connects your WooCommerce store to the hosted Fortuna
service.

Use this plugin to:

 * connect a WooCommerce store to your Fortuna account
 * sync store, product, and order data into Fortuna
 * keep order and product changes up to date
 * support approval-aware actions such as refunds through Fortuna

This plugin is a connector for the hosted Fortuna customer service platform. A Fortuna
account is required.

Fortuna is operated by Fortune Global Ltd, 24 Athol Street, Douglas, IM1 1JA, Isle
of Man.

Service and legal links:

 * Website: https://hirefortuna.com
 * Terms of Service: https://hirefortuna.com/terms
 * Privacy Policy: https://hirefortuna.com/privacy
 * Contact: https://hirefortuna.com/contact

## 螢幕擷圖

 * [[
 * The WordPress plugin page before a recovery link is loaded.
 * [[
 * The WordPress plugin page after a setup link has been loaded and is ready to 
   connect.
 * [[
 * The connected plugin state after the first sync completes.
 * [[
 * The Fortuna onboarding screen that guides the WooCommerce plugin-first setup 
   sequence.

## 安裝方式

#### Install from WordPress.org

 1. Start in Fortuna Connections and choose WooCommerce.
 2. Enter the live WordPress site URL for the WooCommerce store.
 3. Fortuna opens the WordPress approval screen for that site. Log in as a WordPress
    administrator and approve the request.
 4. Fortuna installs or opens `Fortuna AI Customer Service`, starts the connect flow,
    and returns after the first sync completes.
 5. If automatic install is unavailable, install the plugin from `Plugins -> Add New`,
    open `Fortuna AI Customer Service`, and use the recovery setup link only when Fortuna
    or support asks for it.
 6. Use the activation key shown on your Fortuna onboarding page only if Fortuna support
    instructs you to use the manual fallback.

#### Install from a review zip

 1. Use this path only when Fortuna or support provides the review zip.
 2. In WordPress admin, go to `Plugins -> Add New -> Upload Plugin`.
 3. Upload the `fortuna-cs` zip package.
 4. Activate the plugin.
 5. Open `Fortuna AI Customer Service`.
 6. If Fortuna did not open the setup automatically, paste the recovery setup link 
    into `Recovery setup link`, click `Use setup link`, then click `Connect with Fortuna`.
 7. Keep the original WordPress tab open while Fortuna finishes the first sync.
 8. Use the activation key shown on your Fortuna onboarding page only if Fortuna support
    instructs you to use the manual fallback.

## 常見問題集

### Do I need a Fortuna account?

Yes. The plugin connects a WooCommerce store to the hosted Fortuna service.

### Does the plugin work without WooCommerce?

No. WooCommerce must be installed and active before you activate the plugin.

### How does store connection work?

The normal path starts in Fortuna Connections. Enter the live WooCommerce site URL,
approve the request in WordPress, and Fortuna installs or opens the plugin for that
store. The `Recovery setup link` field is a fallback for manual zip installs or 
expired handoffs; do not paste the browser URL from Fortuna. Activation key entry
remains available only as a support-assisted fallback.

### Can support help me point the plugin at a different Fortuna backend for verification?

Yes. `Fortuna AI -> Settings` includes an optional `Backend API Base` field for 
support-assisted verification or controlled local testing. Leave it blank for the
normal hosted Fortuna service. Use a fully qualified backend such as `http://127.0.0.1:
8790/api/v1` only when you intentionally need a WordPress test store to connect 
against a non-production Fortuna environment.

### What does the plugin sync?

The plugin syncs store metadata, products, categories, orders, policies, shipping
methods, and payment gateway context used by Fortuna.

### Does the plugin connect to an external service?

Yes. When you use the connect flow, load a Fortuna setup link, or run the connector
after activation, the plugin exchanges setup and connector requests with the hosted
Fortuna service at `app.hirefortuna.com` and `api.hirefortuna.com`. After you connect
your store, the plugin sends the store data needed for support automation, including
store metadata, products, categories, orders, policy content, shipping methods, 
and payment gateway context. The plugin settings also include an advanced backend
override for support-assisted verification or controlled local testing. The service
terms are at https://hirefortuna.com/terms and the privacy policy is at https://
hirefortuna.com/privacy.

## 使用者評論

這個外掛目前沒有任何使用者評論。

## 參與者及開發者

以下人員參與了開源軟體〈Fortuna AI Customer Service〉的開發相關工作。

參與者

 *   [ Fortuna ](https://profiles.wordpress.org/hirefortuna/)

[將〈Fortuna AI Customer Service〉外掛本地化為台灣繁體中文版](https://translate.wordpress.org/projects/wp-plugins/fortuna-cs)

### 對開發相關資訊感興趣？

任何人均可[瀏覽程式碼](https://plugins.trac.wordpress.org/browser/fortuna-cs/)、
查看 [SVN 存放庫](https://plugins.svn.wordpress.org/fortuna-cs/)，或透過 [RSS](https://plugins.trac.wordpress.org/log/fortuna-cs/?limit=100&mode=stop_on_copy&format=rss)
訂閱[開發記錄](https://plugins.trac.wordpress.org/log/fortuna-cs/)。

## 變更記錄

#### 1.0.0

 * Initial public connector release for WooCommerce stores using Fortuna.

## 中繼資料

 *  版本 **1.0.0**
 *  最後更新 **6 天前**
 *  啟用安裝數 **少於 10 次**
 *  WordPress 版本需求 ** 5.8 或更新版本 **
 *  已測試相容的 WordPress 版本 **6.9.4**
 *  PHP 版本需求 ** 7.4 或更新版本 **
 *  語言
 * [English (US)](https://wordpress.org/plugins/fortuna-cs/)
 * 標籤:
 * [automation](https://tw.wordpress.org/plugins/tags/automation/)[customer support](https://tw.wordpress.org/plugins/tags/customer-support/)
   [helpdesk](https://tw.wordpress.org/plugins/tags/helpdesk/)[refunds](https://tw.wordpress.org/plugins/tags/refunds/)
   [woocommerce](https://tw.wordpress.org/plugins/tags/woocommerce/)
 *  [進階檢視](https://tw.wordpress.org/plugins/fortuna-cs/advanced/)

## 評分

這個項目尚無任何評論記錄。

[Your review](https://wordpress.org/support/plugin/fortuna-cs/reviews/#new-post)

[查看全部使用者評論](https://wordpress.org/support/plugin/fortuna-cs/reviews/)

## 參與者

 *   [ Fortuna ](https://profiles.wordpress.org/hirefortuna/)

## 技術支援

使用者可在技術支援論壇提出意見反應或使用問題。

 [檢視技術支援論壇](https://wordpress.org/support/plugin/fortuna-cs/)