Title: FloatyFAQ
Author: Mario Merola
Published: <strong>2026 年 2 月 10 日</strong>
Last modified: 2026 年 2 月 10 日

---

搜尋外掛

![](https://ps.w.org/floatyfaq/assets/banner-772x250.png?rev=3460024)

![](https://ps.w.org/floatyfaq/assets/icon-256x256.png?rev=3460015)

# FloatyFAQ

 由 [Mario Merola](https://profiles.wordpress.org/monant/) 開發

[下載](https://downloads.wordpress.org/plugin/floatyfaq.2.0.3.zip)

 * [詳細資料](https://tw.wordpress.org/plugins/floatyfaq/#description)
 * [使用者評論](https://tw.wordpress.org/plugins/floatyfaq/#reviews)
 *  [安裝方式](https://tw.wordpress.org/plugins/floatyfaq/#installation)
 * [開發資訊](https://tw.wordpress.org/plugins/floatyfaq/#developers)

 [技術支援](https://wordpress.org/support/plugin/floatyfaq/)

## 外掛說明

FloatyFAQ is a comprehensive FAQ management system for WordPress that provides an
elegant, user-friendly interface for your customers to find answers quickly.

#### Key Features

 * **Floating Balloon Widget** – Customizable floating button accessible from any
   page
 * **Category System** – Organize FAQs into logical categories
 * **Advanced Search** – Fuzzy search with typo tolerance across all FAQs
 * **Interactive Analytics** – Visual charts showing views, category distribution,
   and hourly patterns
 * **Rating System** – Users can rate FAQs as helpful or not helpful
 * **Multilingual Support** – Automatic language detection and translations
 * **Scheduled FAQs** – Show FAQs only during specific time periods (seasonal content)
 * **Smart Caching** – Improved performance with intelligent caching system
 * **Statistics Dashboard** – Track views, ratings, and user interactions
 * **Drag & Drop Ordering** – Easy reordering of categories and FAQs
 * **URL Redirects** – Option to redirect to external pages instead of showing answers
 * **Mobile Responsive** – Fully responsive design
 * **White Label Ready** – Customizable branding for agencies

#### Perfect For

 * Customer support teams
 * Documentation sites
 * Help centers
 * Knowledge bases
 * Product information

## 安裝方式

 1. Upload the plugin files to `/wp-content/plugins/floatyfaq`
 2. Activate the plugin through the ‘Plugins’ menu in WordPress
 3. Go to FloatyFAQ in the admin menu to configure
 4. Add categories and FAQs
 5. Customize the appearance in Settings

## 常見問題集

### Does this plugin require any external libraries?

No, FloatyFAQ uses pure vanilla JavaScript and CSS with no external dependencies.

### Can I customize the balloon appearance?

Yes, you can customize the position, size, and color from the Settings page.

### Is it mobile friendly?

Yes, FloatyFAQ is fully responsive and works perfectly on all devices.

## 使用者評論

這個外掛目前沒有任何使用者評論。

## 參與者及開發者

以下人員參與了開源軟體〈FloatyFAQ〉的開發相關工作。

參與者

 *   [ Mario Merola ](https://profiles.wordpress.org/monant/)
 *   [ mariomerola ](https://profiles.wordpress.org/mariomerola/)

[將〈FloatyFAQ〉外掛本地化為台灣繁體中文版](https://translate.wordpress.org/projects/wp-plugins/floatyfaq)

### 對開發相關資訊感興趣？

任何人均可[瀏覽程式碼](https://plugins.trac.wordpress.org/browser/floatyfaq/)、查看
[SVN 存放庫](https://plugins.svn.wordpress.org/floatyfaq/)，或透過 [RSS](https://plugins.trac.wordpress.org/log/floatyfaq/?limit=100&mode=stop_on_copy&format=rss)
訂閱[開發記錄](https://plugins.trac.wordpress.org/log/floatyfaq/)。

## 變更記錄

#### 2.0.0

 * NEW: Advanced analytics with interactive charts (views over time, category distribution,
   hourly distribution)
 * NEW: FAQ rating system with thumbs up/down feedback
 * NEW: Multilingual support with automatic language detection
 * NEW: Scheduled/seasonal FAQs with start and end dates
 * NEW: Intelligent caching system for improved performance
 * NEW: Fuzzy search with typo tolerance
 * NEW: White label support for custom branding
 * NEW: Multi-site network support
 * IMPROVED: Analytics page with top rated and worst rated FAQs
 * IMPROVED: Better performance with query optimization

#### 1.0.0

 * Initial release
 * Category management
 * FAQ management with rich text editor
 * Drag & drop ordering
 * Search functionality
 * Statistics tracking
 * Customizable balloon widget

## 中繼資料

 *  版本 **2.0.3**
 *  最後更新 **4 個月前**
 *  啟用安裝數 **少於 10 次**
 *  WordPress 版本需求 ** 5.0 或更新版本 **
 *  已測試相容的 WordPress 版本 **6.9.4**
 *  PHP 版本需求 ** 7.2 或更新版本 **
 *  語言
 * [English (US)](https://wordpress.org/plugins/floatyfaq/)
 * 標籤:
 * [customer service](https://tw.wordpress.org/plugins/tags/customer-service/)[faq](https://tw.wordpress.org/plugins/tags/faq/)
   [help](https://tw.wordpress.org/plugins/tags/help/)[knowledge base](https://tw.wordpress.org/plugins/tags/knowledge-base/)
   [support](https://tw.wordpress.org/plugins/tags/support/)
 *  [進階檢視](https://tw.wordpress.org/plugins/floatyfaq/advanced/)

## 評分

這個項目尚無任何評論記錄。

[Your review](https://wordpress.org/support/plugin/floatyfaq/reviews/#new-post)

[查看全部使用者評論](https://wordpress.org/support/plugin/floatyfaq/reviews/)

## 參與者

 *   [ Mario Merola ](https://profiles.wordpress.org/monant/)
 *   [ mariomerola ](https://profiles.wordpress.org/mariomerola/)

## 技術支援

使用者可在技術支援論壇提出意見反應或使用問題。

 [檢視技術支援論壇](https://wordpress.org/support/plugin/floatyfaq/)