Facebook Chat Plugin – Live Chat Plugin for WordPress


Facebook 聊天室外掛程式是一項免費且容易使用的工具,能讓您和自家網站上的顧客建立聯繫。您只須點擊幾下,即可將外掛程式新增至網站,讓顧客在瀏覽網站時能傳送訊息給您。在您網站上展開的對話可延續到顧客的 Messenger 應用程式,讓您永遠不會與顧客失去聯繫。顧客即使沒有 Facebook Messenger 帳號,也可透過訪客模式和您對話,讓您順利觸及更多顧客。

BlendJet 執行長 Ryan Pamplin 表示:「提供開放的溝通管道能贏得顧客的信任,進而促使他們從瀏覽的階段前進到最終的結帳階段。」「我們發現,顧客與我們溝通互動後,完成結帳的可能性高出三到四倍。聊天室外掛程式讓我們能夠觸及更多顧客,因此自從提供這項顧客互動管道後,我們的銷售業績便已成長至三倍。」


  • No disconnection: Using the plugin creates a long-lived thread between you and your customers in Messenger. Customers can start a chat on your website and carry on in their mobile device with the Messenger app.
  • Chat transcripts are automatically created in the customer’s Messenger account
  • 顧客熟悉的現代化 Messenger 介面能營造信任感,並吸引顧客與您互動
  • You can use the same Inboxes on desktop and mobile that you use to manage your Facebook page messaging
  • 您可設定上線時間、自動回覆和常見問題,以便在無法即時回覆時也能繼續為顧客提供服務


  • Facebook Chat Plugin on your website
  • Facebook Chat Plugin on mobile view
  • Starting a conversation via the Chat Plugin
  • Facebook Chat Plugin settings page on first installation
  • 設定顯示語言及自訂問候語
  • Facebook Chat Plugin settings page after successful setup



WordPress 版本需求:3.9 或更新版本

PHP 版本需求:5.2.4 或更新版本

Facebook Presence
如需使用 Facebook 官方 Chat 外掛,請完成粉絲專頁的發佈,然後造訪這個連結的頁面並找到對應粉絲專頁。如果網站尚未成立粉絲專頁,可以透過這個連結免費建立。
網站成立粉絲專頁後,外掛便會要求在正在進行設定的個人電腦或裝置登入 Facebook,然後請依照以下指示完成操作。


安裝 Facebook 官方 Chat 外掛:
1. 登入 WordPress 控制台,前往 [外掛] 選單並點擊 [安裝外掛]。
2. 在搜尋欄位中輸入「Facebook Chat Plugin」,並在搜尋結果中找到 Facebook 官方所開發的外掛,然後點擊 [立即安裝]。


依據 Facebook 平台版本控制頁面的說明,所有版本於發佈後均能得到 2 年的技術支援,因此更新外掛既安全又簡單。


After navigating to the Chat Plugin settings page, click on ‘Setup Customer Chat.’ A new window will appear for setting up the plugin and you will be asked to select the Facebook Page you want to use. Next, you will go through the plugin setup with the following steps:
1. You will be asked to select the language and you can customize the greeting message. The default greeting is “Hi! How can we help you?”
2. The next screen allows you to select your response time and chat color. By setting the response time, you can set expectations with your customers on when they will receive a response
3. Next, click on ‘Finish’ to save these settings and click ‘Done’ to close this window. The Messenger customer chat plugin should now be installed.
4. You can rerun the setup by clicking ‘Edit Customer Chat’. To remove the plugin, you can deactivate the plugin/uninstall it.

大功告成,設定完畢。設定完成後,前往 WordPress 網站的訪客都會看到 Messenger Customer Chat 外掛顯示的交談泡泡,並透過它與站方聯絡。


If you get stuck, or have any questions, you can ask for help in the Messenger Platform Developer Community.


What do I need before setting up the Chat Plugin on my website?

必須先為 Facebook 粉絲專頁完成發佈操作,並在個人電腦或裝置上登入 Facebook。


The plugin is a snippet of JavaScript code that runs on your WordPress website. There will be a small Messenger chat bubble that loads with your website in the lower right corner. Your customers can click on it at anytime and message you. It works on both mobile and desktop.


On the desktop, you can see all messages in your Page Inbox. Navigate to your Facebook Page on Facebook and click on ‘Inbox’ at the top. On mobile, you can download the Facebook Pages Manager app and navigate to Inbox. You can also link your Page account to your Messenger app and access all your messages there.

在粉絲專頁啟用 Messenger Customer Chat 的功能,需要有哪些權限?


相關管理人員能查看 Facebook 粉絲專頁的訊息分析嗎?

On the desktop, go to your Facebook page, and click on Insights on the Navigation bar. On the left hand side, click on Messaging to see your messaging analytics.


Please refer to our troubleshooting guide for the most common issues and how to resolve them.
If you get stuck, or have any questions, you can ask for help in the Messenger Platform Developer Community. If you would like to file a bug, please use the Facebook Bug tool found here.


2021 年 10 月 25 日
Thanks. Really help with communicating with my audience.
2021 年 10 月 13 日
Works as described , there are some Facebook hoops to jump through , instructions were good. Great for a free plugin , thank you for making it!!
閱讀全部 160 則使用者評論


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Facebook Chat Plugin – Live Chat Plugin for WordPress 外掛目前已有 12 個本地化語言版本。 感謝全部譯者為這個外掛做出的貢獻。

將 Facebook Chat Plugin – Live Chat Plugin for WordPress 外掛本地化為台灣繁體中文版


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2.2 – Jun 30, 2021

  • Tested up to WordPress 5.7.2
  • Product rename! (“Facebook Chat Plugin”)
  • Fixed PHP8 issues
  • Fixed issue with initialisation of ajax_object (Github issue #10)
  • Improvements and fixes to the Advanced Configuration page deployment selector
  • Added review prompt card to solicit feedback from users

2.1 – May 1, 2021

  • Tested up to WordPress 5.7.1
  • Added new configuration options for admin to specify which pages to deploy the plugin on

2.0 – Dec 1, 2020

  • Tested up to WordPress 5.5.3
  • Added translations for strings on admin panel settings and css fix

1.9 – Nov 3, 2020

  • Tested up to WordPress 5.5.3
  • Added troubleshooting links in plugin settings page and faq’s

1.8 – Sept 28, 2020

  • Tested up to WordPress 5.5.1
  • Added instruction links in plugin install page

1.7 – Aug 5, 2020

  • Tested up to WordPress 5.4.2
  • Added Plugin versioning

1.6 – July 27, 2020

  • Fix security issue

1.5 – April 29, 2020

  • Fix undefined variable error message

1.4 – April 13, 2020

  • Tested up to WordPress 5.3.2
  • Simplify installation flow

1.3 – June 17, 2019

  • Tested up to WordPress 5.2.1
  • Fixed security issue

1.2 – February 28, 2019

  • Tested up to WordPress 5.1
  • Fixed issues with Safari
  • Fix: Edge case where multiple SDK loaded on the page resulting with plugin not loading

1.1 – October 31, 2018

  • Updated plugin to use new Facebook JS SDK
  • Fix: Error message in code snippet

1.0 – September 24, 2018

  • Plugin released for all users