Title: EasyReply
Author: easyreply
Published: <strong>2026 年 7 月 6 日</strong>
Last modified: 2026 年 7 月 6 日

---

搜尋外掛

![](https://ps.w.org/easyreply/assets/banner-772x250.png?rev=3598203)

![](https://s.w.org/plugins/geopattern-icon/easyreply_e0dfe4.svg)

# EasyReply

 由 [easyreply](https://profiles.wordpress.org/joshcadman/) 開發

[下載](https://downloads.wordpress.org/plugin/easyreply.1.0.0.zip)

 * [詳細資料](https://tw.wordpress.org/plugins/easyreply/#description)
 * [使用者評論](https://tw.wordpress.org/plugins/easyreply/#reviews)
 *  [安裝方式](https://tw.wordpress.org/plugins/easyreply/#installation)
 * [開發資訊](https://tw.wordpress.org/plugins/easyreply/#developers)

 [技術支援](https://wordpress.org/support/plugin/easyreply/)

## 外掛說明

EasyReply connects your WordPress site to the EasyReply support bubble widget. After
entering your Site ID, the bubble appears on your site’s frontend. You can control
whether it is shown to logged-in users, logged-out users, or both.

When user identification is enabled, logged-in WordPress users are signed with an
HMAC-SHA256 hash generated server-side from their email address, so conversations
are tied to their account.

Documentation: https://easyreply.io/docs/channels/support-bubble

### External services

This plugin connects to the EasyReply support bubble service to display a live chat
widget on your website.

**What the service is and what it is used for**

EasyReply (https://easyreply.io) is a customer support platform. This plugin loads
the EasyReply support bubble JavaScript from `https://easyreply.io/support-bubble.
js` so visitors can start support conversations from your site.

**What data is sent and when**

 * On every public page where the bubble is enabled, the plugin enqueues the EasyReply
   script from `easyreply.io`. The script receives your configured Site ID via a`
   site-id` attribute on the script tag.
 * When user identification is enabled and a visitor is logged in to WordPress, 
   the plugin also passes that user’s email address, display name, and a server-
   generated HMAC-SHA256 hash of their email to the EasyReply widget via `EasyReply.
   init()`. The HMAC secret itself is never sent to the browser.
 * Anonymous visitors do not have user identification data sent unless they interact
   with the support bubble, in which case any data submitted through the widget 
   is handled by EasyReply according to their policies.

**Terms of service and privacy policy**

This service is provided by EasyReply Ltd.:
 * Terms of service: https://easyreply.
io/terms-of-service * Privacy policy: https://easyreply.io/privacy-policy

### Privacy

This plugin loads a third-party script from `https://easyreply.io/support-bubble.
js`. When user identification is enabled, the logged-in user’s email, display name,
and HMAC hash are passed to the EasyReply widget via `EasyReply.init()`. See the**
External services** section above for full details and policy links.

## 安裝方式

 1. Upload the `easyreply` folder to `/wp-content/plugins/` or install via the WordPress
    plugins screen.
 2. Activate the plugin through the **Plugins** menu.
 3. Go to **Settings  EasyReply**.
 4. Enter your **Site ID** from your EasyReply dashboard.
 5. Optionally enter your **HMAC Secret** and enable **Identify logged-in users with
    HMAC**.
 6. Choose which visitors should see the support bubble.
 7. Save changes.

## 常見問題集

### Where do I find my Site ID and HMAC secret?

Both are available in your EasyReply dashboard under the support bubble channel 
settings.

### Is the HMAC secret exposed on my website?

No. The secret is stored in WordPress and used only on the server to generate the`
user_hash`. Only the hash is sent to the browser.

### Do guest visitors need user identification?

No. Anonymous visitors only need the support bubble script. User identification 
applies to logged-in WordPress users when enabled.

## 使用者評論

這個外掛目前沒有任何使用者評論。

## 參與者及開發者

以下人員參與了開源軟體〈EasyReply〉的開發相關工作。

參與者

 *   [ easyreply ](https://profiles.wordpress.org/joshcadman/)

[將〈EasyReply〉外掛本地化為台灣繁體中文版](https://translate.wordpress.org/projects/wp-plugins/easyreply)

### 對開發相關資訊感興趣？

任何人均可[瀏覽程式碼](https://plugins.trac.wordpress.org/browser/easyreply/)、查看
[SVN 存放庫](https://plugins.svn.wordpress.org/easyreply/)，或透過 [RSS](https://plugins.trac.wordpress.org/log/easyreply/?limit=100&mode=stop_on_copy&format=rss)
訂閱[開發記錄](https://plugins.trac.wordpress.org/log/easyreply/)。

## 變更記錄

#### 1.0.0

 * Initial release.

## 中繼資料

 *  版本 **1.0.0**
 *  最後更新 **3 週前**
 *  啟用安裝數 **少於 10 次**
 *  WordPress 版本需求 ** 6.0 或更新版本 **
 *  已測試相容的 WordPress 版本 **7.0.2**
 *  PHP 版本需求 ** 7.4 或更新版本 **
 *  語言
 * [English (US)](https://wordpress.org/plugins/easyreply/)
 * 標籤:
 * [chat](https://tw.wordpress.org/plugins/tags/chat/)[customer support](https://tw.wordpress.org/plugins/tags/customer-support/)
   [helpdesk](https://tw.wordpress.org/plugins/tags/helpdesk/)[support](https://tw.wordpress.org/plugins/tags/support/)
 *  [進階檢視](https://tw.wordpress.org/plugins/easyreply/advanced/)

## 評分

這個項目尚無任何評論記錄。

[Your review](https://wordpress.org/support/plugin/easyreply/reviews/#new-post)

[查看全部使用者評論](https://wordpress.org/support/plugin/easyreply/reviews/)

## 參與者

 *   [ easyreply ](https://profiles.wordpress.org/joshcadman/)

## 技術支援

使用者可在技術支援論壇提出意見反應或使用問題。

 [檢視技術支援論壇](https://wordpress.org/support/plugin/easyreply/)