The DIYVA WordPress plugin allows the integration of engaging voice-based customer dialogs and surveys that can be added directly to your WordPress site. It can be used for gathering customer satisfaction, product reviews, and questionnaires on any topic. Voice provides a frictionless and easy interface for customers to quickly provide their opinions about your service.
Use the DIYVA Application to easily create and customize voice-based customer surveys and dialogs. Then link to your survey or dialog from the DIYVA plugin. Customer responses are recorded and accessible to you from the DIYVA application. Individual responses can be viewed, and an analytical dashboard that provides a summary of all responses. Dialogs can be updated at any time. Conditional flow dialogs can be defined where the answers to one question can determine the responses and the next questions to ask. FAQ-based voice dialogs are also supported where customers can ask questions using their voice, and the best matching answer is provided as a voice response.
To learn more about creating DIYVA voice-based surveys, see our how-to guide
From Dashboard ( WordPress admin )
- plugins -> Add New
- search for ‘diyva voice survey’
- click on Install Now and then Active.
using FTP or similar
- Unzip “diyva-voice-survey” file and
- Upload “diyva-voice-survey” folder to the “/wp-content/plugins/” directory.
- Activate the plugin through the “Plugins” menu in WordPress.
How do I get started?
Visit our website to create an account and the questions you want to ask your users. This will create a web-based dialog and provide a link that you can use as input to the plugin. In addition, you can provide a list of locations on the site where the plugin can be invoked.
What kind of conversations can I create?
Customer surveys and feedback are popular dialogs. However, you can use it in a variety of scenarios and industry domains to remain engaged with your customers, offer help and seek their input. Please use the dialog builder to create rich interactions and wrap that link in an easy-to-use plugin that you can add to your WordPress site.
What are the inputs to the plugin at the time of creation?
The web URL link to the conversational dialog is the primary input to the plugin.
What are the inputs to the plugin at the time of invocation?
Contextual information based on the user’s logged in details or placement in the site can also be passed in as query parameters (Ex. customer Id, Product SKU, page link, and more)