Title: Charla Live Chat Author: charlalivechat Published: 2020 年 10 月 7 日 Last modified: 2025 年 11 月 11 日 --- 搜尋外掛 ![](https://ps.w.org/charla-live-chat/assets/banner-772x250.png?rev=2395674) ![](https://ps.w.org/charla-live-chat/assets/icon-256x256.png?rev=3048908) # Charla Live Chat 由 [charlalivechat](https://profiles.wordpress.org/charlalivechat/) 開發 [下載](https://downloads.wordpress.org/plugin/charla-live-chat.zip) * [詳細資料](https://tw.wordpress.org/plugins/charla-live-chat/#description) * [使用者評論](https://tw.wordpress.org/plugins/charla-live-chat/#reviews) * [安裝方式](https://tw.wordpress.org/plugins/charla-live-chat/#installation) * [開發資訊](https://tw.wordpress.org/plugins/charla-live-chat/#developers) [技術支援](https://wordpress.org/support/plugin/charla-live-chat/) ## 外掛說明 Charla Live Chat Plugin adds the necessary scripts for Charla wdiget to appear on your site. Great Businesses are using Charla Live Chat for their Customer Support and Sales and Lead nuriting. You will have every tool you need to deliver the best customer experience. 1. **Live Chat & Proactive Conversations** Empower your agents to provide top-notch support by instantly engaging with visitors through Charla Live Chat, complemented by a robust helpdesk, a comprehensive knowledge base, and a user-friendly mobile apps. 2. **Helpdesk and Tickets Management** Efficiently address email inquiries and manage extended conversations through our Helpdesk. Respond to and send messages from your domain, all while leveraging the comprehensive features of a ticketing platform— including agent assignments, tags, and internal notes. 3. **Knowledge base** Our integrated Knowledge Base and Customer Help Center helps you provide faster answers to your customers. 4. **Customer Feedback** Ensure you provide top-notch customer service using our Customer Feedback functionality. Gain insights into what concerns or delights your customers, all while identifying your top-performing agents. 5. **Dashboard and Visitors Insights** Gain enhanced visibility into your customer service operations and performance. Monitor crucial KPIs that truly matter, such as average agent response time and missed conversations. Evaluate both your inbound load and your agents’ capacity for a comprehensive understanding of your service dynamics. 6. **iOS and Android Mobile Apps** Always be available for your customers even if your agents are not in office. Charla iOS and Android apps allows your team to respond to your visitors from their mobile devices. 7. **WordPress and WooCommerce Integration** ## 螢幕擷圖 [⌊Agetn Dashboard⌉⌊Agetn Dashboard⌉[ Agetn Dashboard [⌊WooCommerce Integration (If WooCommerce is Active)⌉⌊WooCommerce Integration (If WooCommerce is Active)⌉[ WooCommerce Integration (If WooCommerce is Active) [⌊Helpdesk and Tickets Management⌉⌊Helpdesk and Tickets Management⌉[ Helpdesk and Tickets Management [⌊Widget Customization⌉⌊Widget Customization⌉[ Widget Customization [⌊Knowledge Base⌉⌊Knowledge Base⌉[ Knowledge Base [⌊Proactive Conversations⌉⌊Proactive Conversations⌉[ Proactive Conversations [⌊Dashboards and Insights⌉⌊Dashboards and Insights⌉[ Dashboards and Insights ## 安裝方式 For automatic installtion, simply click on Install from your wordpress backend, and enter the FTP credentials. For manual installtion: 1. Download manually and upload the plugin to the `/wp-content/plugins/` directory 2. Activate the plugin through the ‘Plugins’ menu in WordPress ## 常見問題集 ### Where do I get the Property Id from ? Browse to [Charla Admin](https://app.charla.com) and browse to Settings ➡ Your Property Name ➡ Public Key ### Is Charla Free ? Charla comes in two packages, a Free and a Premium version. The Free packages includes most functionalities and limited to one agent. The Premium package is for $3/mo per agent and allows additional functionalities like removing Charla branding. ### Can I use the same Charla account on multiple sites ? Yes, Charla has multi-site support. This means you can manage incoming conversations from different website from the same Agent dashboard. ### I have further questions, How can I reach you ? Please drop us an email on hello@getcharla.com and we will get back to you within 24 hours. ## 使用者評論 ![](https://secure.gravatar.com/avatar/951a0cc6ad6b3ee81fa330f51cb3e9d69d3d1a2f146510bb3693cde575b3f4cf? s=60&d=retro&r=g) ### 󠀁[Great value for money](https://wordpress.org/support/topic/great-value-for-money-8/)󠁿 [davewel](https://profiles.wordpress.org/davewel/) 2024 年 3 月 13 日 loaded with features for a fraction of the price of the alternative products. [ 閱讀全部 1 則使用者評論 ](https://wordpress.org/support/plugin/charla-live-chat/reviews/) ## 參與者及開發者 以下人員參與了開源軟體〈Charla Live Chat〉的開發相關工作。 參與者 * [ charlalivechat ](https://profiles.wordpress.org/charlalivechat/) 〈Charla Live Chat〉外掛目前已有 1 個本地化語言版本。 感謝[全部譯者](https://translate.wordpress.org/projects/wp-plugins/charla-live-chat/contributors) 為這個外掛做出的貢獻。 [將〈Charla Live Chat〉外掛本地化為台灣繁體中文版](https://translate.wordpress.org/projects/wp-plugins/charla-live-chat) ### 對開發相關資訊感興趣？ 任何人均可[瀏覽程式碼](https://plugins.trac.wordpress.org/browser/charla-live-chat/)、 查看 [SVN 存放庫](https://plugins.svn.wordpress.org/charla-live-chat/)，或透過 [RSS](https://plugins.trac.wordpress.org/log/charla-live-chat/?limit=100&mode=stop_on_copy&format=rss) 訂閱[開發記錄](https://plugins.trac.wordpress.org/log/charla-live-chat/)。 ## 變更記錄 #### 1.2 * Add WooCommerce Integration #### 1.1 * Compatiblity with WordPress with 6.4 * #### 1.0 * First Release. ## 中繼資料 * 版本 **1.2.7** * 最後更新 **8 個月前** * 啟用安裝數 **500+** * WordPress 版本需求 ** 3.0.1 或更新版本 ** * 已測試相容的 WordPress 版本 **6.8.5** * 語言 * [English (US)](https://wordpress.org/plugins/charla-live-chat/) 及 [Italian](https://it.wordpress.org/plugins/charla-live-chat/). * [將這個外掛本地化為你的母語版本](https://translate.wordpress.org/projects/wp-plugins/charla-live-chat) * 標籤: * [chat](https://tw.wordpress.org/plugins/tags/chat/)[free live chat](https://tw.wordpress.org/plugins/tags/free-live-chat/) [live chat](https://tw.wordpress.org/plugins/tags/live-chat/)[livechat](https://tw.wordpress.org/plugins/tags/livechat/) * [進階檢視](https://tw.wordpress.org/plugins/charla-live-chat/advanced/) ## 評分 5 星，滿分為 5 星 * [ 1 個 5 星使用者評論 ](https://wordpress.org/support/plugin/charla-live-chat/reviews/?filter=5) * [ 0 個 4 星使用者評論 ](https://wordpress.org/support/plugin/charla-live-chat/reviews/?filter=4) * [ 0 個 3 星使用者評論 ](https://wordpress.org/support/plugin/charla-live-chat/reviews/?filter=3) * [ 0 個 2 星使用者評論 ](https://wordpress.org/support/plugin/charla-live-chat/reviews/?filter=2) * [ 0 個 1 星使用者評論 ](https://wordpress.org/support/plugin/charla-live-chat/reviews/?filter=1) [Your review](https://wordpress.org/support/plugin/charla-live-chat/reviews/#new-post) [查看全部使用者評論](https://wordpress.org/support/plugin/charla-live-chat/reviews/) ## 參與者 * [ charlalivechat ](https://profiles.wordpress.org/charlalivechat/) ## 技術支援 使用者可在技術支援論壇提出意見反應或使用問題。 [檢視技術支援論壇](https://wordpress.org/support/plugin/charla-live-chat/)