這個外掛並未在最新的 3 個 WordPress 主要版本上進行測試。開發者可能不再對這個外掛進行維護或提供技術支援，並可能會與更新版本的 WordPress 產生使用上的相容性問題。

Autotask Ticket Lookup

由 C-Net Systems 開發

外掛說明

This plugin queries the Autotask API using your supplied user credentials. Your autotask account must be activated for API access for this plugin to work, which will require contacting Autotask Support to accomplish.

You will also need to know which region your account is hosted in, which can be easily deduced by your Autotask Dashboard URL (instead of a preceeding “www”, you will see “ww” followed by a number. This number is what you need to remember)

The plugin has a built in test query that you can run after submitting your credentials.

There are two shortcodes provided, one outputs the searching form (which also takes an optional label parameter for the ticket number search field) and the other outputs the search results. The output is hard-coded but there are CSS classes available for manually styling the output.

There is also a premium version available, with some extra features to truly integrate this plugin with your own site’s theme, with more features to come! Check it out: http://www.cnetsys.com/downloads/autotask-ticket-lookup-plugin-for-wordpress/

螢幕擷圖

This is the settings page for this plugin. You need to supply user credentials, and choose the correct region as outlined above.
This shows the plugin’s output from the front end, including the search form with the ticket field labeled as “Ticket #: ” and the output results below.